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Lead Product Manager, AI Agents

Salient· Engineering
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SF Headquarters$200k - $320kFull-timePosted 3w ago

About the role

Lead Product Manager for the Salient agent product, owning roadmap, quality metrics, and cross-channel orchestration (voice, text, email, chat) to deliver a coherent, compliant AI agent experience for regulated financial services.

Responsibilities

  • The roadmap and strategy for the agent across voice, text, email, and chat - including the hard part: making a conversation that starts in one channel finish cleanly in another.
  • Agent quality. You define the metrics - containment, resolution rate, escalation, handle time, CSAT, error and hallucination rates - build the evaluation loop, and move the numbers.
  • The servicing workflow catalog. Turning payments, payoffs, hardship, collections, title, and insurance from bespoke deployments into configurable product.
  • Time-to-live. Getting a new lender from signed to in-production faster every quarter.
  • Guardrails and compliance posture in the product: disclosures, audit trails, human handoff thresholds, and the design decisions that keep us inside FDCPA, TCPA, UDAAP, and state servicing rules.
  • The bar for discovery, specs, and instrumentation that the rest of the product org will inherit.

Qualifications

  • You've shipped LLM-powered products to real users - not demos. You can reason about prompting, evals, retrieval, tool use, and latency/cost tradeoffs, and you know where models break.
  • You own outcomes, not artifacts. You move fast, decide with incomplete information, and are comfortable being the most accountable person in the room.
  • You go to the source. You'll listen to hundreds of calls and sit with ops teams because that's where the real workflow lives.
  • You're rigorous about measurement. You can tell a model problem from a product problem from a data problem.
  • You hold your own with engineers. You can read a trace, debate an architecture decision, and write a spec that doesn't need translating.
  • You have instincts for risk. You know how to design a system that's allowed to be wrong sometimes without that being catastrophic.
  • You can say no to a large customer and keep the relationship.
  • You write and present clearly enough to stand in front of a lender's risk committee.

Skills

Required:LLM-powered product leadershipCross-channel product designMeasurement and analyticsStakeholder and risk management

Benefits

  • medical, dental, and vision coverage
  • generous 401(k)
  • catered lunches
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Salient

AI Servicing for Auto Lenders

Salient is an AI workflow automation tool for lenders. We're working with the largest auto lenders in America and are hiring!

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