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Care Coordination Case Manager

Sailor Health· Operations
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Remote$65k - $75kFull-timePosted 3w ago

About the role

Care Coordination Case Manager role within Sailor Health, a remote US-based full-time position focused on continuity of care for patients needing higher levels of care, coordinating transitions and ensuring timely next steps.

Responsibilities

  • Identify. Partner with therapists, clinical leads, and the care navigation/patient support team to flag patients who are too high-acuity or out of scope for Sailor's virtual outpatient model.
  • Assess. Reach patients and, with consent, their caregivers by phone or video to understand needs, preferences, insurance coverage, and barriers to care.
  • Plan. Build an individualized transition-of-care plan that matches each patient to the right level and type of care — psychiatry and medication management, IOP/PHP, inpatient or residential treatment, geriatric psychiatry, memory care, substance use treatment, primary care, or community and social services.
  • Connect. Execute the plan: place the referral, schedule the first appointment, transmit records with proper authorization, and confirm the patient actually arrived.

Qualifications

  • Bachelor's degree in social work, nursing, psychology, public health, or a related field required; master's degree a plus
  • 2+ years of experience in case management, care coordination, discharge planning, utilization management, or referral coordination in a behavioral health or healthcare setting
  • Working knowledge of behavioral health levels of care (outpatient, IOP, PHP, inpatient, residential) and how to determine fit
  • Experience with older adults, Medicare, or Medicare Advantage strongly preferred
  • Clinical licensure or certification (LMSW, LSW, LCSW, RN, LPC, CCM, ACM) is a plus, not a requirement
  • Comfortable with telehealth platforms, EMRs, etc; able to learn new tools quickly
  • Exceptional written and verbal communication and relationship-building skills
  • Must reside in the United States and be authorized to work in the US

Skills

Required:Case managementCommunication
Last updated Sep 30, 2026. Interested? Apply on the company site.

About Sailor Health

Senior Therapy Covered By Medicare| Sailor Health

Sailor Health specializes in senior therapy with licensed clinicians, Medicare-covered virtual care, and support for anxiety, depression, grief, PTSD, life transitions, and more

therapyvirtual careMedicareseniormental health
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