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Brokerage Communications Specialist

Robinhood· Brokerage Operations - RHF
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Hybrid (Chicago, IL; Denver, CO; Lake Mary, FL; New York, NY)$75k - $88kFull-timePosted 3w ago

About the role

Responsible for managing the full lifecycle of regulatory and mass customer communications for the broker-dealer and affiliated entities, including high-visibility programs, ensuring clear, compliant, and timely messaging and supporting audits and regulatory reviews.

Responsibilities

  • Manage the full lifecycle of regulatory mass customer communication campaigns, including defining project scopes, timelines, and communications schedules, and drafting clear customer notices.
  • Participate in the team's 24/7 on-call rotation, responding to operational incidents, drafting urgent customer-facing messaging, and coordinating key communications with leadership.
  • Validate the successful delivery of required customer communications using data and reporting tools to ensure regulatory compliance for trade confirmations, statements, and disclosures.
  • Maintain comprehensive and organized delivery evidence to support audits, exams, and regulatory reviews.
  • Partner with Compliance, Legal, Senior Leadership, and other departments to manage competing priorities across daily operational communications and concurrent regulatory projects.

Qualifications

  • Hold Series 7 and Series 24 licenses, and bring 3+ years of experience in a financial services operations and regulatory compliance environment.
  • Demonstrate exceptionally polished written and verbal communication skills, with the ability to draft clear regulatory notices and present updates to senior leadership.
  • Show strong project coordination and self-starter skills, with the ability to manage multiple concurrent timelines and adapt to changing regulatory deadlines.
  • Feel comfortable working with structured data and AI-powered tools to pull, analyze, and reconcile datasets across operational systems.
  • Display high attention to detail, a proactive approach to identifying operational improvements, highly collaborative and strong relationship management skills.
  • Bachelor's degree or equivalent practical experience.

Skills

Required:Regulatory communicationsProject coordinationCommunication (written and verbal)
Nice to have:Data analysis

Benefits

  • Challenging, high-impact work to grow your career
  • Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
  • Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
  • Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not
  • Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
  • Employer-paid life & disability insurance, fertility benefits, and mental health benefits
  • Time off to recharge including company holidays, paid time off, sick time, parental leave, and more
  • Exceptional office experience with catered meals, events, and comfortable workspaces.
  • In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits.
Last updated Sep 30, 2026. Interested? Apply on the company site.

About Robinhood

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