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Customer Experience Representative, Trump Accounts

Robinhood· Customer Care
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Hybrid (Westlake, TX)$24.7/hr - $29/hrfull-timePosted 3w ago

About the role

Customer Experience role focused on supporting the Trump Accounts program, delivering high-touch service across phone, email, and chat, with emphasis on empathy, product knowledge, and feedback collection to improve the user experience.

Responsibilities

  • Deliver an outstanding customer experience for Trump Accounts customers through phone, email, and chat channels
  • Drive continuous improvement by surfacing patterns and friction points unique to a new, high-visibility platform still being refined post-launch
  • Grow your financial services expertise as you develop deep subject mastery of the product offering: eligibility, contributions, and custodial account mechanics, alongside complex financial concepts like equities trading, margin, and options trading
  • Aggregate feedback from Customer Experience agent interactions to highlight recurring process pain points and product gaps to leadership
  • Maintain flexible availability to ensure consistent internal support coverage for customers during evenings, weekends, and special events

Qualifications

  • Active FINRA Series 7 and 63 Licenses with an ability to quickly put your brokerage knowledge into action
  • Excellent customer service, written and verbal communication skills with a passion to support customers
  • Comfort operating in a high-visibility, high-scrutiny support environment tied to a national program
  • Effectiveness and willingness to adapt to CX experience delivery through phone and written channels
  • Ability to quickly defuse customer anxiety through exceptional customer service skills
  • Self-starter and ambitious learner who is comfortable with ambiguity and a fast-paced environment
  • Able to exercise independent thought and judgment, adapt to new tasks, and prioritize tasks in a multi-task environment
  • Schedule flexibility as we evolve to meet the growing demands of our customers
  • This position is restricted to US citizens or lawful permanent residents due to legal requirements.

Skills

Required:FINRA licensesCustomer serviceCommunicationProblem-solving in CX
Nice to have:Financial concepts

Benefits

  • Challenging, high-impact work to grow your career.
  • Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
  • Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
  • Access to the Robinhood Employee Fund that gives eligible US employees the opportunity to invest in a private employee fund that provides exposure to Robinhood Ventures funds.
  • Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not.
  • Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more.
  • Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
  • Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
  • Exceptional office experience with catered meals, events, and comfortable workspaces.
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Robinhood

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