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Technical Support Engineer

Megaport· Operations – Customer Support
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Gurugram, Haryana, IndiaFull-time - PermanentPosted 3w ago

About the role

Technical Support Engineer role at Megaport focusing on networking, customer support, and issue resolution. On-site in Gurugram, full-time permanent role.

Responsibilities

  • Provide Technical Support and General Enquiry Customer Service via phone, email, and live chat.
  • Meet or exceed support targets (KPIs and SLAs).
  • Adhere to operating procedures and policies
  • Accurately document all support activities using internal systems.
  • Troubleshoot network, portal, and account-related issues using provided tools.
  • Focus on resolving issues at first contact and keep customers informed.
  • Spot opportunities to help customers improve their services.
  • Collaborate with vendors, suppliers, and internal teams to resolve cases.
  • Clearly communicate and escalate unresolved technical issues.
  • Support inbound sales and general inquiries.
  • Think creatively to deliver the best outcome for each customer.

Qualifications

  • Proven experience in logical networking troubleshooting and solving networking-related issues (three years minimum).
  • Studied or completed a degree in IT, Networking, or a related field.
  • Fluent in English, both written and verbal.
  • Strong customer service skills.
  • Able to work independently and collaborate with global teams.
  • Detail-oriented, organised, and focused on delivering high-quality results.
  • Eager to learn and grow in a fast-paced tech environment.
  • Networking certifications (CCNA, CCNP, CWNA, etc.) are a plus.

Skills

Required:Networking troubleshootingIT/Networking educationEnglish communication

Benefits

  • Family health insurance according to complany policy
  • A motivated team combining industry experts and emerging talent.
  • Recognition programs – including Legend and Kudos Awards.
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Megaport

Network as a Service, Data Center and Cloud Connectivity.

Megaport offers scalable bandwidth for public and private cloud connections, metro ethernet, Data Centre backhaul, and Internet Exchange Services.

Network as a ServiceData CenterCloud Connectivity
Company profileWebsite

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