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ICQA Team Manager

Octopus Energy· Octopus Energy Services / Supply Chain & Logistics
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Hinckley, GBFull-timePosted 3w ago

About the role

ICQA Team Manager based in Hinckley (GB) responsible for leading Purchasing, Communications and Inventory functions, ensuring accuracy, process excellence, data-driven improvements, and cross-functional collaboration within a warehouse operation.

Responsibilities

  • Lead and oversee the day-to-day activities across the Purchasing, Communications and Inventory functions.
  • Oversee end-to-end inventory control, ensuring stock accuracy, availability and effective stock management.
  • Oversee purchasing activity, ensuring orders and purchasing information are accurate, up to date and processed correctly.
  • Work closely with Procurement to monitor service performance, support data capture and identify opportunities to improve purchasing processes.
  • Oversee operational communications, ensuring accurate and timely information is shared across teams and key stakeholders.
  • Manage and maintain inventory, purchasing and operational communication systems, including associated software and hardware.
  • Monitor system performance, troubleshoot issues and coordinate with technical support where required.
  • Monitor and manage key ICQA KPIs, using data and insights to identify trends, improve performance and drive operational excellence.
  • Analyse data and provide insights to improve inventory accuracy, purchasing performance and overall operational efficiency.
  • Support scheduling activity where required, ensuring products, resources and operational requirements can be planned and coordinated effectively.
  • Implement and maintain quality standards and controls across ICQA processes.
  • Coach, mentor and develop team members to maximise their potential and build a high-performing team.
  • Drive continuous improvement initiatives to improve ICQA processes, systems and ways of working.
  • Lead and support change within the team, ensuring new processes, systems and ways of working are embedded effectively.
  • Collaborate with warehouse, operations, logistics, procurement and other cross-functional teams to align ICQA activity with wider business goals.
  • Ensure processes are followed consistently and support compliance with relevant regulatory, quality and safety standards.

Qualifications

  • Proven experience in inventory control, purchasing, quality assurance or a similar operational environment.
  • Strong experience in a people management or team leadership role.
  • Experience working with operational systems, data and processes, with the ability to identify and resolve issues.
  • Experience of managing KPIs and using data to drive performance and continuous improvement.
  • The ability to lead and support teams through change, adapting quickly to new processes, systems and ways of working.
  • Excellent organisational, interpersonal and communication skills.
  • The ability to analyse information, identify opportunities for improvement and turn insights into action.
  • Comfortable working in a fast-paced, constantly changing environment where no two days are the same.
  • Leadership qualities that inspire, motivate and develop your team.
  • A collaborative approach and the ability to work effectively with teams across the wider operation.
  • A passion for continuous improvement and a desire to contribute to a greener world.

Skills

Required:Inventory controlPurchasingPeople leadershipData analysisOperational systems

Benefits

  • Salary discussion available on call with recruiters.
  • UK perks hub - Octopus Employee Benefits.
  • Autonomy and a unique culture with co-owners and opportunities to work on impactful projects.
  • Recognition as a top company to work for in 2025/2026 rankings.
Last updated Oct 21, 2026. Interested? Apply on the company site.

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