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Senior Director, Product Management (Post-Purchase Experiences and Platforms)

Affirm· Financial Platforms Product
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Remote$340k - $375kFull-timePosted 3w ago

About the role

Senior leadership role overseeing end-to-end post-purchase experiences, including repayments, collections, credit reporting, bankruptcy, and hardship platforms. Responsible for multi-domain product strategy, scalable platforms, and cross-functional leadership to improve customer outcomes and loan economics at Affirm.

Responsibilities

  • Lead and scale a high-performing product organization. Manage and develop a team of approximately 15 product managers, including people managers. Set a high bar for product craft, strategic thinking, execution, and talent development.
  • Own the end-to-end repayments strategy. Define the multi-year vision for how customers manage and repay their Affirm loans, including app and web experiences, consumer payment platforms, payment success, and support for customers experiencing financial difficulty. Improve customer outcomes and recovery performance through smarter treatments, flexible payment options, payment retries, and scalable operational capabilities.
  • Transform collections and recoveries. Set the product strategy for Affirm’s collections and recoveries experiences and platforms.
  • Set the vision for critical platforms. Lead the strategy for communications, open banking, credit reporting, bankruptcy, and hardship platforms—ensuring these capabilities are scalable, compliant, and able to support Affirm’s continued growth.
  • Deliver meaningful business and customer impact. Establish clear goals and success metrics across customer experience, payment performance, delinquency, recoveries, transaction costs, complaints, and operational efficiency.
  • Balance customer needs, risk, and economics. Make thoughtful product decisions that strengthen customer trust while improving credit outcomes and long-term loan economics.
  • Drive cross-functional alignment at scale. Partner closely with Engineering, Analytics, Credit, Risk, Operations, Finance, Legal, and Compliance to establish shared priorities and translate strategy into coordinated execution.
  • Enable global scale. Build platform capabilities that can support new products, international markets, regulatory requirements, and increasingly complex servicing needs.
  • Influence senior leadership. Clearly communicate strategy, investment priorities, performance, and tradeoffs to executive stakeholders. Help shape company-level decisions across the broader consumer and financial platform ecosystem.

Qualifications

  • 15+ years of product management experience, including leading large, high-performing teams of PMs and people managers across multiple domains
  • Deep experience in consumer fintech, lending, payments, servicing, collections, or another regulated financial environment
  • Proven ability to define and execute multi-year strategies spanning customer experiences, complex platforms, and operational capabilities
  • Strong customer, technical, and analytical judgment, with the ability to balance customer outcomes, risk, compliance, and business economics
  • Track record of driving alignment and execution across Engineering, Analytics, Risk, Operations, Legal, Compliance, Finance, and executive leadership
  • Exceptional leadership and communication skills, with the ability to create clarity, influence senior stakeholders, and develop strong product leaders
  • Proficiency with AI-assisted tools to accelerate analysis, decision-making, and team effectiveness
  • Bachelor’s degree or equivalent practical experience

Skills

Required:Product leadershipStrategic planningCross-functional collaborationRegulated financial services knowledgeCommunication with executives

Benefits

  • Health coverage at no cost: 100% premiums for employees and dependents
  • Spending stipends for tech setup and health/wellness options
  • Flexible time off and generous holiday calendars
  • Employee stock purchase plan (ESPP) with stock purchase at a discount
Last updated Oct 7, 2026. Interested? Apply on the company site.

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