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IT/Support Operations Engineer (NY)

Baseten· EPD
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Hybrid (New York)$125k - $170kFull-timePosted 3w ago

About the role

IT Support / Operations Engineer to bring IT operations in-house, providing high-touch technical support, hardware/software troubleshooting, onboarding/offboarding, and office IT infrastructure management. Hybrid role based in New York or San Francisco with in-person presence three days per week.

Responsibilities

  • Serve as the escalation point for day-to-day technical support, diagnosing and resolving hardware and software issues across Mac and Windows fleet
  • Manage user lifecycle administration including provisioning, deprovisioning, and access management across all systems and services
  • Own the IT onboarding experience for new employees — from laptop setup and account configuration to a smooth first-day experience
  • Maintain and continuously improve office IT infrastructure to ensure a reliable, high-performing environment for all employees
  • Build and maintain a knowledge base of self-serve resources to reduce ticket volume and empower users
  • Manage IT asset procurement, inventory tracking, and vendor relationships
  • Support new office buildouts and contribute to broader workplace IT planning as we scale
  • Identify opportunities to automate workflows and eliminate inefficiencies across IT operations
  • Adapt to the evolving needs of a fast-growing company, taking on new challenges as they arise
  • Systems administration, including managing admin-level access, configuring user permissions, and performing routine maintenance across cloud-based services

Qualifications

  • Strong working knowledge of Google Workspace, MDM platforms (e.g. Kandji), IdM/SSO solutions (e.g. Okta), and video conferencing tools
  • Proven experience administering macOS at scale, with solid working knowledge of Windows environments
  • Hands-on experience with automation tools and a track record of streamlining IT processes and workflows
  • Excellent communication skills with a genuine passion for delivering great support experiences
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced, ambiguous environment

Benefits

  • Competitive compensation, including meaningful equity
  • (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
  • Flexible PTO policy including company wide Winter Break (office closed from Christmas Eve to New Year’s Day)
  • Paid parental leave
  • Fertility and family-building stipend through Carrot
  • (U.S. only) Company-facilitated 401(k)
  • Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Baseten

Inference is everything

Effortlessly serve optimized open source & custom models on the fastest, most reliable model delivery network.

AICloud InfrastructureDeveloper ToolsInference PlatformMachine LearningModel DeploymentModel Runtimesai-infrastructure-and-development
Company profileWebsite

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