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Operations Associate - Payments

Snorkel AI· 510 - DaaS G&A
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Hybrid (Remote)$30/hr - $40/hrcontractPosted 3w ago

About the role

Three-month contract (40 hours/week) focusing on payments operations to support compensation for Expert Contributors in Snorkel AI’s data development network. Acts as front-linePayments Operations Associate handling payment issues, discrepancies, and collaboration across cross-functional teams to optimize payment workflows and maintain data traceability.

Responsibilities

  • Own the day-to-day queue of payment support tickets, serving as the primary point of contact for expert-facing communications on pay issues, discrepancies, and disputes.
  • Investigate ticket issues by auditing contributor data and complex payment systems with dynamic bonus structures; flag errors or inconsistencies
  • Resolve contributor’s pay disputes with clear, professional communication, escalating complex or sensitive issues as needed.
  • Build and maintain SQL queries, scripts, automations and payment audit dashboards to speed up ticket investigation and reduce manual, repetitive work.
  • Collaborate with Delivery, Operations, Finance and Engineering to troubleshoot discrepancies and streamline payment workflows for internal and external stakeholders.
  • Help maintain payment compliance and data traceability for operations, audit and accounting purposes.

Qualifications

  • 2-3 years of experience in a customer support, payments, payroll, or finance operations role, ideally with some exposure to variable/incentive-based compensation in a marketplace environment.
  • Exposure to 1099 gig contractor compliance or payment strategy design (incentive programs, quality scoring, performance-based rewards), familiarity with compensation cycles, payment schedules, or contractor/contributor invoicing
  • Demonstrated customer support experience by owning end-user or customer-facing communications, including sensitive or disputed payment conversations.
  • Technically proficient in SQL (querying, extracting, validating data), Google Sheets (advanced formulas, complex spreadsheets), scripting/automation (e.g., Google Apps Script or similar), and building reports or visualizations,
  • Experience with workflow automation tools such as Airtable or Zapier etc and reporting/dashboard tools such as Looker, Tableau, or Omni.
  • Strong organizational and time-management skills; ability to manage a high volume ticket queue independently and prioritize concurrent requests with high attention to detail
  • Clear written and verbal communication skills, with comfort working cross-functionally across technical and non-technical teams.
  • Bachelor's degree in Finance, Accounting, Business, Engineering, or a related field, or equivalent relevant work experience.

Skills

Required:SQLGoogle SheetsScripting/AutomationWorkflow automation toolsReporting/Visualization toolsCommunication
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Snorkel AI

Shaping how AI learns through better data

Snorkel AI delivers the highest quality specialized datasets for frontier LLMs and enterprise models.

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