Enterprise Account Manager
Hybrid (San Francisco, CA), Hybrid (New York, NY)$0 + equityFull-timePosted 3w ago
About the role
Enterprise Account Manager responsible for renewing, upselling, and expanding a book of premium employer partners in a SaaS environment, partnering with Enterprise Client Success Management to demonstrate value and drive retention and growth.
Responsibilities
- Effectively renew, upsell and cross-sell an assigned book of business of existing premium employer partners with an emphasis on growth
- Learn your book of business inside and out to effectively position Handshake’s value proposition, always linking it back to key business issues of the customer
- Develop and cultivate deep relationships with senior executives at the Director, SVP, VP, and C-suite levels at our partners
- Develop new and creative ways to engage senior executives throughout the customer lifecycle and demonstrate Handshake’s value
- Partner closely with our Employer Customer Success Team to ensure customers adopt and are successful on Handshake
- Manage and present data and value-driven Quarterly Business Reviews
- Enlist and inspire customers to participate in Handshake events and other marketing materials
- Manage overall customer loyalty, serving as internal advocate and escalation point to customers
- Assist in identifying and developing scalable account management tools and methodologies that can be applied across the Account Management team
- Help scale internal process to support hundreds of premium employers
- Becoming a Handshake expert, learning the ins and outs of HR and higher ed Tech
- Must be willing to work onsite from our SF or NY office- expected 3 days a week
- Must be willing to travel as needed for customer engagements.
Qualifications
- At least 2+ years of sales experience in Enterprise SaaS sales or Account Management, 5+ years in a closing and quota carrying role
- Experience preparing renewal proposals, forecasting, and account planning
- A strong history of quota attainment and excellent performance on a high-reaching team
- Experience with an evangelical sale, selling non-discretionary software to executives at Fortune 1000 companies
- Experience managing customer relationships alongside a Customer Success team
- Experience using usage, data and results to demonstrate value and justify expansion
- An impeccable communicator with polished and professional sales presentation skills
- Experience operating in a high-growth business environment like Handshake
Skills
Required:Enterprise SaaS salesRenewalsUpselling / Cross-selling
Benefits
- Equity in a fast-growing company
- 401(k) match, competitive compensation, financial coaching
- Paid parental leave, fertility benefits, parental coaching
- Medical, dental, and vision, mental health support, $500 wellness stipend
- $2,000 learning stipend, ongoing development
- Internet, commuting, and free lunch/gym in our SF office
- Flexible PTO, 15 holidays + 2 flex days
- Team outings & referral bonuses
Last updated Oct 1, 2026. Interested? Apply on the company site.
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