← All roles

Customer Success Manager (Growth)

Veritus
Apply on company site
Hybrid (San Francisco, CA)$120k - $150k + equityFull-timePosted 3w ago

About the role

Customer Success Manager for Growth at Veritus, an AI-native voice agent platform for consumer lending and collections. You are the main point of contact for Growth customers from kickoff through go-live, renewal and expansion, bridging with Forward Deployed Engineers to translate customer needs into actionable requests.

Responsibilities

  • Own the customer relationship: serve as the primary point of contact for Growth accounts; conduct regular check-ins on agent performance, shipped features, blockers, and financial obligations; send clear recaps after every call; communicate with all levels of the customer's organization.
  • Get agents live and performing: guide deployment from kickoff to go-live, adoption and measurable results; gather inputs needed for launch without delaying timelines; monitor account health signals and intervene early; translate build updates to customers; relay customer insights to engineering to improve future agents.
  • Grow the book: drive pilot-to-annual conversions and renewals; identify expansion opportunities (new channels, second agent, new portfolio); contribute to building scaled Growth motion (onboarding templates, email cadences, self-serve materials) to enable one CSM to manage many accounts.

Qualifications

  • 4+ years in a customer-facing role at a tech company (customer success, account management, implementation or support) or in lending/collections operations (lender, servicer, agency or fintech)
  • Hands-on experience rolling out automation, AI or contact-center technology to an operations team
  • Excellent written communication; concise, specific and clear recaps and tickets
  • Excellent verbal communication; ability to discuss technical concepts with non-technical customers and lead calls with agency owners
  • Maturity and sound judgment; own mistakes, announce bad news early, flag problems early
  • Ability to manage many accounts and moving parts with a structured prioritization
  • Data-driven approach with comfort in spreadsheets and CRM
  • Collaborative, empathetic, low-ego; enjoy working with engineers

Skills

Required:Customer relationship managementDeployment and launch managementCommunicationData analysis and CRMCross-functional collaboration

Benefits

  • health
  • dental
  • vision
  • 401(k)
  • other perks
Last updated Oct 1, 2026. Interested? Apply on the company site.
Veritus logo

About Veritus

AI agents for the consumer lending industry

Veritus is a omni-channel platform for deploying AI agents for loan servicing and collections, including inbound and outbound voice agents. Our agents negotiate repayment plans, follow up across channels, and drive recoveries with zero human involvement. By combining cutting edge voice AI with deep regulatory compliance and vertical specialization we're able to drastically reduce the cost-to-collect while increasing recovery rates.

FintechLendingAI
Company profileWebsite

More open roles at Veritus