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Manager II, Technical Enablement Management

Datadog· Engineering
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Singapore$0Full-timePosted 3w ago

About the role

Manager on the Technical Enablement Management (TEM) team leading a distributed APJ team of TEMs, focusing on enablement strategy, program scalability, and collaboration with Sales, Customer Success, and cross-functional partners across Asia and ANZ.

Responsibilities

  • Own the positioning and enablement strategy for Sales and Customer Success teams in APJ, driving attach rates by positioning training as a value-added service and increasing consumption of complimentary offerings
  • Build demand upstream: engage Sales and Customer Success teams across the region at scale, keep positioning and materials current, and drive consistent use of the request process
  • Act as the quality gate for incoming work, scoping requests to the right offering, focusing broad asks into targeted sessions, and aligning demand to business need
  • Analyze customer training adoption and feedback, evaluating programs for ROI to inform which offerings to scale, evolve, or retire
  • Develop sales tools and enablement resources that help internal teams confidently position and sell training to customers
  • Drive consistency in training delivery, content utilization and reporting across the team, evaluating delivery quality and distinguishing facilitation gaps from content gaps
  • Build and maintain intake and capacity-planning mechanisms including pre-session questionnaires, triage, prioritisation frameworks and accurate time tracking
  • Lead, coach and mentor a team of TEMs across APJ with regular 1:1s, performance evaluations and session shadowing
  • Proactively monitor team KPIs (utilization, CSAT, productivity, session delivery against demand, attendance rates) and balance workload to achieve 80% productivity
  • Champion the use of AI tools within the team to improve productivity from content creation and session prep through to reporting and QA
  • Participate in recruiting, hiring and onboarding across the team and broader organization
  • Collaborate with Technical Solutions leadership, Sales, Customer Success, Engineering and Product teams to address urgent needs and implement process improvements

Qualifications

  • Experienced (5+ years) in Training, Presales, Post-Sales, Consulting, or another customer-facing role, with a history of success
  • Educated in Computer Science, Engineering, or equivalent experience
  • Requires up to 25% travel across the APJ region, primarily to drive and promote enablement adoption with Sales and Customer Success along with team development and cross-functional planning

Skills

Required:People management and leadershipStrategic enablement planningData-driven decision making
Nice to have:AI tooling in enablement

Benefits

  • Best-in-breed onboarding
  • Generous global benefits
  • Intra-departmental mentor and buddy program for in-house networking
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • An inclusive company culture, able to join our Community Guilds and Inclusion Talks
Last updated Oct 22, 2026. Interested? Apply on the company site.

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