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Manager II, Technical Enablement Management

Datadog· Engineering
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Seoul, Sydney, Tokyofull-timePosted 3w ago

About the role

Manager on the Technical Enablement Management (TEM) team leading a distributed APJ group of TEMs to enable sales and customer success through training, coaching, and scalable enablement programs in APJ (Asia-Pacific and ANZ). Hybrid workplace with focus on driving adoption, program ROI, and collaboration across Sales, Customer Success, Engineering, and Product.

Responsibilities

  • Own the positioning and enablement strategy for Sales and Customer Success teams in APJ, driving attach rates by positioning training as a value-added service and increasing consumption of complimentary offerings
  • Build demand upstream: engage Sales and Customer Success teams across the region at scale, keep positioning and materials current, and drive consistent use of the request process
  • Act as the quality gate for incoming work, scoping requests to the right offering, focusing broad asks into targeted sessions, and aligning demand to business need
  • Analyze customer training adoption and feedback, evaluating programs for ROI to inform which offerings to scale, evolve, or retire
  • Develop sales tools and enablement resources that help internal teams confidently position and sell training to customers
  • Drive consistency in training delivery, content utilization and reporting across the team, evaluating delivery quality and distinguishing facilitation gaps from content gaps
  • Build and maintain intake and capacity-planning mechanisms including pre-session questionnaires, triage, prioritisation frameworks and accurate time tracking
  • Lead, coach and mentor a team of TEMs across APJ, conducting regular 1:1s, performance evaluations and session shadowing
  • Proactively monitor team KPIs (utilization, CSAT, productivity, session delivery against demand, attendance rates) and optimize workload to achieve 80% productivity
  • Champion the use of AI tools within the team to improve productivity from content creation to reporting and QA, and apply AI to scale enablement delivery
  • Actively participate in recruiting, hiring and onboarding across the team and broader organization
  • Collaborate with Technical Solutions leadership, Sales, Customer Success, Engineering and Product to address urgent needs and implement process improvements

Qualifications

  • Experienced (5+ years) in Training, Presales, Post-Sales, Consulting, or another customer-facing role
  • Educated in Computer Science, Engineering, or equivalent experience
  • Requires up to 25% travel across the APJ region, primarily to drive enablement adoption with Sales and Customer Success and for team development and cross-functional planning
  • Technically proficient, with knowledge of modern infrastructure, monitoring solutions, and cloud technologies
  • Data-driven with comfort using metrics and KPIs to inform decisions and optimize performance
  • Demonstrated capability of utilizing AI tooling and scaling it, with a growth mindset
  • Ability to build demand for a services or enablement function by engaging Sales and Customer Success
  • Strong coaching, mentoring, and people-management skills
  • Culturally adaptable across Japan, Korea, Southeast Asia and ANZ

Skills

Required:Leadership and people managementEnablement strategyAI tooling proficiency

Benefits

  • Best-in-breed onboarding
  • Generous global benefits
  • Intra-departmental mentor and buddy program for in-house networking
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • An inclusive company culture, able to join our Community Guilds and Inclusion Talks
Last updated Oct 22, 2026. Interested? Apply on the company site.

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