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Policy Specialist

Google· Google Careers / Policy
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Hybrid (Hyderabad / Gurugram)MidPosted 3w ago

About the role

Policy Specialist role focusing on policy enforcement and stakeholder collaboration to improve customer experience and policy communications within Google Ads and related Trust & Safety and APAS teams.

Responsibilities

  • Influence product/platform improvements to positively impact the Customer experience; Trust and Safety, APAS and Ads Platform teams to improve Policy Enforcement accuracy.
  • Identify opportunities for Policy simplification and improve external policy communications by working with Trust and Safety.
  • Identify model improvement opportunities for increased accuracy and precision by working with APaS.
  • Lead the partnership with gTech and gTech Ads Leadership to set and manage expectations in alignment with their goals, and ensure Policy plans are future-ready based on those goals.
  • Lead the partnership with gTech practitioners to drive operational readiness towards policy launches and changes. Manage and deliver on the service metrics for Policy, and drive exceptional customer satisfaction.

Qualifications

  • Bachelor’s degree or equivalent practical experience.
  • 5 years of experience in operational workflows or a customer-facing role.
  • Experience in managing complex multi-stakeholder engagements.
  • Experience in process and workflow design and data driven decision making.
  • Deep understanding of troubleshooting and customer support.
  • Knowledge of Google Ads and advertising solutions.
  • Ability to conduct analytics, develop dashboards, and make data-driven decisions.
  • Excellent investigative and structured problem-solving skills, along with strategic thinking focused on solving business issues.

Skills

Required:Policy managementStakeholder managementData analysis and dashboards
Last updated Oct 23, 2026. Interested? Apply on the company site.

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