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Technical Account Manager, Google Cloud Consulting

Google· Google Cloud Consulting
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Hybrid (Kuala Lumpur)Full-timePosted 3w ago

About the role

Technical Account Manager (TAM) to guide customers through Google Cloud adoption and transformation, coordinating multi-stakeholder engagements and cloud consulting engagements to drive customer success.

Responsibilities

  • Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals and business transformation strategies.
  • Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
  • Develop relationships with stakeholders to understand customer’s business, develop strategic roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
  • Plan for customer events and launches, partnering with support, engineers, and site reliability engineers to ensure customer success, and work with customers and support to guide issues/escalations to resolution.
  • Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.

Qualifications

  • Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
  • 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
  • Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), cloud technical support, cloud escalation management, or cloud consulting.
  • Experience in working across business units internally and at enterprises.
  • Experience in translating business requirements into technological solutions.

Skills

Required:Customer-facing program managementCloud platform knowledgeStakeholder management
Last updated Oct 23, 2026. Interested? Apply on the company site.

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