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Technical Solutions Development Manager, Compute, Google Cloud

Google· Google Cloud
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Waterloo, ON, CanadaCA$174k - CA$178kFull-timePosted 3w ago

About the role

Solutions Developers for AI Infrastructure own complex customer issues and provide specialized support to other teams, delivering 24x7 support to deploy AI/ML workloads on AI Infrastructure products and driving operational excellence and customer advocacy.

Responsibilities

  • Manage customers' problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on AI/ML infrastructure.
  • Develop an in-depth understanding of AI/ML workloads and underlying hardware architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
  • Act as a consultant and subject matter expert for internal stakeholders in Development, Sales, and customer organizations to resolve complex deployment and operational obstacles in AI infrastructure environments.
  • Work closely with multiple Product and Development teams to find ways to improve the product, and interact with our Site Reliability Developing teams to drive high-quality production.

Qualifications

  • Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
  • 13 years of experience in reading/debugging code written in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) and in virtualization and orchestration frameworks.
  • Experience troubleshooting and advocating for customer needs, and triaging technical issues across the stack (e.g., hardware faults, low-level software, networking, virtualization, kernel drivers, firmware, performance).
  • Experience with Linux/Unix systems and debugging issues across the hardware/software boundary on enterprise-grade server infrastructure.

Skills

Required:General software debugging and troubleshooting

Benefits

  • Learn more about benefits at Google (link provided in description).
Last updated Oct 23, 2026. Interested? Apply on the company site.

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