← All roles

Vendor Performance Manager, SMB Growth, GCS, UK, Ireland and US Markets

Google
Apply on company site
Taguig, Metro Manila, PhilippinesFull-timePosted 3w ago

About the role

Vendor Performance Manager responsible for analyzing vendor performance, driving sales results, and ensuring SLA/KPI compliance within Google Customer Solutions (GCS) SMB Growth across multiple markets.

Responsibilities

  • Develop quarterly strategies and monitor weekly metrics to drive results. Conduct performance diagnoses and business reviews, sharing market insights and best practices with Google leadership.
  • Ensure service quality by auditing calls and conducting calibration sessions. Utilize data-driven feedback to hold vendor management accountable for SLA/KPI compliance and improvements.
  • Build trusted partnerships with vendor leadership to communicate performance expectations, providing the necessary support, guidance, and best practices.
  • Serve as the primary point of contact for operational initiatives. Support product/tool adoption, manage process escalations, and ensure compliance with Google policies and incentive updates.
  • Identify and execute collaborative opportunities across GCS teams to streamline customer outreach and facilitate seamless account graduations.

Qualifications

  • Bachelor's degree or equivalent practical experience.
  • 5 years of experience in sales operations, management consulting, business operations, or other strategy and operations roles.
  • 5 years of experience working with executive stakeholders and developing business strategies or managing cross-functional initiatives.

Skills

Nice to have:Change managementSales operations managementStakeholder management
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Google

Google Search homepage

llmtext-to-speechvoice-ai-stack
Company profileWebsite

More open roles at Google