AI Outcome Engineer, Forward Deployed Engineering
Milan, Metropolitan City of Milan, Italy€90k - €92kPosted 3w ago
About the role
AI Outcome Customer Engineer role within Forward Deployed Engineering, focusing on enterprise architectures, technical debugging, and delivery management to shape adoption and enable rapid activation of AI solutions inside customer IT ecosystems.
Responsibilities
- Partner with Account teams and Practice Customer Engineer during technical evaluation phases to assess project feasibility, shape proposals for long-term adoption, and validate FDE engagement requests.
- Dive into code-level context to diagnose and resolve complex customer implementation issues, identify core product bugs, and test workarounds to clear execution roadblocks.
- Serve as the definitive liaison to core Product and Engineering teams, troubleshooting systemic deployment blockers and translating real-world field feedback into actionable feature requests.
- Steer implementation strategy through technical authority and architectural foresight while owning the technical reality of delivery alongside customer-facing teams.
Qualifications
- Bachelor’s degree or equivalent practical experience.
- 5 years of experience troubleshooting technical issues for internal/external partners or customers.
- Experience with technical delivery strategies and interfacing with product or engineering organizations.
- Experience in system design or orchestration frameworks (e.g., LangGraph, AutoGen, CrewAI).
- Experience with enterprise integrations (APIs, enterprise content management (ECMs), identity), Cloud infrastructure, or AI/ML model deployments.
Skills
Required:Technical delivery and stakeholder interfacingSystem design or orchestration frameworksEnterprise integrations
Last updated Oct 23, 2026. Interested? Apply on the company site.
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