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Google Messages Lead, Ecosystem, Trust and Safety

Google
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Hybrid (Kirkland; Austin; Sunnyvale)$171k - $247kFull-timePosted 3w ago

About the role

Lead role focused on protecting users in Google’s Trust and Safety ecosystem for Google Messages, with responsibilities spanning anti-abuse protections, data analysis, policy enforcement workflows, and cross-functional collaboration across product and engineering teams.

Responsibilities

  • Identify Business-to-Users and Users-to-Business threats, working cross-functionally, designing and building anti-abuse protections. Influence safer-by-design product features, and advise on counter-abuse strategies and emerging trends.
  • Analyze data and trends to identify signals for scaled enforcement, leading projects to increase the adoption of AI/ML to improve operational efficiency and effectiveness.
  • Design and operate the full Trust and Safety funnel of review, enforcement, and appeals workflows. Ensure effective policy implementation by drafting guidelines for reviewers and overseeing review and enforcement quality. Build and scale lean operational processes, deploying automation first strategies.
  • Provide abuse and policy expertise to Product, Engineering, and other teams, supporting the development of automated enforcement solutions.
  • Monitor ecosystem performance against key metrics, investigating anomalies in spam trends, identifying root causes. Manage industry partner-experience trends, and executive escalations by providing timely, data- and content-driven insights.

Qualifications

  • Bachelor's degree or equivalent practical experience.
  • 10 years of experience in data analytics, trust and safety, policy, anti-abuse messaging solutions, fraud/abuse investigations, risk management, or a related field.
  • 3 years of experience in leading and developing teams.
  • 3 years of experience with product launch or program management.

Skills

Required:Data analysisAnti-abuse/messaging solutionsCross-functional collaborationPolicy development

Benefits

  • Health, dental, vision, life, disability insurance
  • Retirement Benefits: 401(k) with company match
  • Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
  • Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
  • Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
  • Baby Bonding Leave: 18 weeks
  • Holidays: 13 paid days per year
Last updated Oct 23, 2026. Interested? Apply on the company site.

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