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Customer Solutions Engineer, Compute, Google Cloud

Google
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Hybrid (Singapore)Full-timePosted 3w ago

About the role

Customer Solutions Engineer for AI Infrastructure providing 24x7 support to help customers deploy AI/ML workloads, troubleshooting hardware and software issues, and driving product and process improvements.

Responsibilities

  • Manage customer’s problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on AI/ML infrastructure.
  • Develop an in-depth understanding of AI/ML workloads and underlying hardware architectures by troubleshooting, reproducing, and determining the root cause for customer reported issues, and build tools for faster diagnosis.
  • Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve complex deployment and operational obstacles in AI infrastructure environments.
  • Work closely with multiple Product and Engineering teams to find ways to improve the product, and interact with our Site Reliability Engineering (SRE) teams to drive high-quality production.
  • Participate in rotating on-call schedules including during nights, weekends and holidays, to ensure prompt and proper resolution of customer-impacting technical challenges.

Qualifications

  • Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
  • Experience reading/debugging code written in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) and in virtualization and orchestration frameworks.
  • Experience in system administrator with Linux/Unix systems and debugging issues across the hardware/software on enterprise-grade server infrastructure.
  • Experience troubleshooting and advocating for customer needs, and triaging technical issues across the stack (e.g., hardware faults, low-level software, networking, virtualization, kernel drivers, firmware, performance).

Skills

Required:Programming / scriptingLinux/Unix system administrationProblem diagnosis and triage
Nice to have:AI/ML hardware familiarity
Last updated Oct 23, 2026. Interested? Apply on the company site.

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