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Customer Quality Engineer, Cloud AI Infrastructure

Google
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Austin, TX, USA$159k - $230kFull-timePosted 3w ago

About the role

Customer Quality Engineer (Hardware Engineer) focusing on Google Cloud AI Infrastructure. Responsible for understanding and improving hardware quality, guiding priorities, and driving cross-functional improvements with engineering, product, and SRE teams to maximize quality for deployed hardware.

Responsibilities

  • Track and manage customer hardware observations, helping guide priorities and resolution
  • Join with internal engineering teams to understand diagnosis and gauge impact resolution or implementation of new investigation tools to increase productivity on AI/ML infrastructure
  • Work closely with multiple Product, Quality, and Engineering teams to improve the product. Interact with our Site Reliability Engineering (SRE) teams to drive high-quality attainment.
  • Understand the reliability and quality implications of hardware and software modifications and help teams understand how modifications could impact deployed hardware
  • Work directly with customers to understand hardware quality, track future quality improvements, and manage future changes that could improve quality on deployed hardware

Qualifications

  • Bachelor's degree in Computer Science, Management Information Systems, or other technical field, or equivalent practical experience.
  • 4 years of manufacturing or validation experience with CPU, dGPU, or TPU.
  • 3 years of experience with quality and reliability of technical infrastructure.
  • Experience with semiconductor and production manufacturing flows, and implementing test screens, ATE and DFT tests, and transistor parametrics.
  • Experience troubleshooting and advocating for customer needs.
  • Experience with System Architecture (CPU, TPU, I/O interfaces, or memory).

Skills

Required:Manufacturing or validation experience with CPU, dGPU, or TPUQuality and reliability of technical infrastructureSemiconductor and production manufacturing flowsSystem Architecture
Last updated Oct 23, 2026. Interested? Apply on the company site.

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