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Customer Solutions Engineer, Compute, Google Cloud

Google
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Kirkland, WA$102k - $144k + bonusFull-timePosted 3w ago

About the role

Solutions Engineers for AI Infrastructure providing 24x7 specialized support to deploy AI/ML workloads on AI Infrastructure products, interfacing with internal teams and customers to troubleshoot and improve products, tools, and processes.

Responsibilities

  • Manage customers' problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on AI/ML infrastructure.
  • Develop an in-depth understanding of AI/ML workloads and underlying hardware architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
  • Act as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and customer organizations to resolve complex deployment and operational obstacles in AI infrastructure environments.
  • Work closely with multiple Product and Engineering teams to find ways to improve the product, and interact with our Site Reliability Engineering (SRE) teams to drive high-quality production.
  • Be available for non-standard work hours or shifts which may include weekends as needed.

Qualifications

  • Minimum qualifications: - Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience. - Experience in reading/debugging code written in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) and in virtualization and orchestration frameworks. - Experience troubleshooting and advocating for customer needs, and triaging technical issues across the stack (e.g., hardware faults, low-level software, networking, virtualization, kernel drivers, firmware, performance). - System administrator level experience with Linux/Unix systems and experience in debugging issues across the hardware/software boundary on enterprise-grade server infrastructure.

Skills

Required:Programming/debuggingLinux/Unix administrationTroubleshooting across stack

Benefits

  • Health, dental, vision, life, disability insurance
  • Retirement Benefits: 401(k) with company match
  • Paid Time Off: 20 days of vacation per year, accruing at 6.15 hours per pay period for the first five years
  • Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
  • Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
  • Baby Bonding Leave: 18 weeks
  • Holidays: 13 paid days per year
Last updated Oct 23, 2026. Interested? Apply on the company site.

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