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Supportability Technical Lead, AI/ML, Google Cloud

Google· Google Cloud
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Hybrid (Austin, TX), Hybrid (Sunnyvale, CA)$150k - $217kFull-timePosted 3w ago

About the role

Lead the strategy and execution for technical support innovation and agility across AI/ML products within Google Cloud, interfacing with Support, Engineering, and cross-functional leadership to improve supportability, debuggability, and customer experience.

Responsibilities

  • Partner with Support, Engineering, and other cross-functional leadership to define and drive the roadmap for technical support innovation and agility across the AI/ML product portfolio.
  • Understand customer issues, advocate for their needs with internal teams, including product and engineering teams, to find ways to deliver support and products.
  • Resolve technical troubleshooting and mitigating complex systemic problems faced by our customers.
  • Design the future state of technical support and customer experience by defining and advocating new standards for support processes, telemetry, tooling, and operational readiness.
  • Oversee support launch readiness and excellence for new AI/ML products and identify targeted opportunities to transform the support experience.

Qualifications

  • Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
  • 9 years of experience in a technical role (e.g., Technical Solutions Engineer, Software Engineer, Customer Engineer, Professional Services, or Technical Program Management), troubleshooting or triaging technical issues.
  • Experience in Google Cloud Platform, ADK, Generative AI and with AI model training, testing, evaluation, and tuning processes.
  • Experience with web technologies (e.g., HTTP, HTML, DNS, TCP).
  • Experience leveraging AI to build, read, and debug code (any language).

Skills

Required:Cross-functional collaboration
Nice to have:Project leadershipSystems architecture analysisAI/ML leadership
Last updated Oct 23, 2026. Interested? Apply on the company site.

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