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Technical Solutions Engineering Manager, Google Cloud Security

Google
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Hybrid (Bengaluru)Full-timePosted 3w ago

About the role

Technical Solutions Engineering Manager for Google Cloud Security, leading a APAC and India-based engineering team focused on security operations, detection and response, and incident management within Google Cloud Security products.

Responsibilities

  • Lead a team across Asia-Pacific and India technical solutions engineering pods providing support across all Google SecOps (e.g., Chronicle SIEM, SOAR, and Google Threat Intelligence), through strategic direction, clear expectations, feedback and opportunities for professional growth.
  • Partner with Software Engineering and Site Reliability Engineering to manage production incidents in real time, with emphasis on timely and thorough issue identification and customer communication
  • Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success
  • Work as people manager of engineers to partner with regional counterparts in Americas and EMEA to ensure seamless 24x7 case transitions, uniform SLA adherence, and standardized troubleshooting workflows
  • Translate recurring customer and technical patterns into clear, evidence-based feedback for Product and Engineering including reproducible examples, impact assessment, and recommendations for contact rate reduction scalable solutions.

Qualifications

  • Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
  • 13 years of experience troubleshooting and advocating for customer's needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
  • 13 years of experience in managing a technical, customer-facing team through critical escalations.
  • 8 years of experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go, JavaScript) or in system design.

Skills

Required:Leadership and people managementCustomer-facing technical supportIncident managementCode reading / system design
Last updated Oct 23, 2026. Interested? Apply on the company site.

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