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Business Planning and Workforce Manager

Google· Business Planning and Workforce
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Waterloo, ON, CanadaCA$142k - CA$145kFull-timePosted 3w ago

About the role

MID-level program/operational management role focused on strategic workforce planning, headcount governance, and operational sizing for a global support/technology organization within Google. Leads headcount approvals, develops resourcing models, defines job architecture, and partners with data engineering to automate reporting and forecasting.

Responsibilities

  • Lead end-to-end headcount approvals, regular reporting, and executive reviews. Partner with Finance, HR, and Pillar Leads to maintain a synchronized single source of truth for budgeted and actual headcount, providing variance analysis, risk assessments, and hiring velocity tracking.
  • Build resourcing models for volume (case/real-time) and non-volume (project/enablement) environments. Translate strategic initiatives into explicit staffing plans, establishing baseline work drivers and scalable operational sizing standards across support tiers.
  • Define Cloud Support's job architecture, role boundaries, job families, and career expectations. Architect emerging roles, determine human-in-the-loop specializations, and model capacity dividends from AI deflection to streamline handoffs.
  • Partner with data engineering to automate headcount reporting, roster reconciliation, and forecasting dashboards. Design standardized metrics, capacity alerts, and self-serve operational views for stakeholders.

Qualifications

  • Bachelor's degree or equivalent practical experience.
  • 7 years of experience in Workforce Management (WFM), resource management, strategic capacity planning, or business operations within a global support or technology organization
  • Experience developing headcount models, managing approval governance, or leading operational sizing for multi-regional teams.
  • Experience with Google Workspace tools (Google Sheets for data modeling, Slides for executive decks, and Docs for narrative proposals).

Skills

Required:Headcount governanceWorkforce modeling
Nice to have:Data storytelling / executive communication

Benefits

  • Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc.
  • Learn more about benefits at Google.
Last updated Oct 23, 2026. Interested? Apply on the company site.

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