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AI Engineer

STLabs· Engineering
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NYC, NY$160k - $230kFull-timePosted 3w ago

About the role

AI Engineers to design, build, and deploy machine learning systems forming the intelligence layer of an ITSM platform; focus areas include NLU of IT tickets, knowledge extraction, intelligent workflow automation, and predictive insights from IT infrastructure data.

Responsibilities

  • Research, prototype, and productionize machine learning models for ITSM use cases (ticket triage, incident prediction, workflow recommendations, CMDB inference).
  • Build scalable training and inference pipelines that integrate seamlessly into the core platform.
  • Experiment with LLMs, embeddings, and retrieval-augmented generation (RAG) for IT knowledge and workflow automation.
  • Partner with engineers and product managers to define AI-first features that differentiate our platform.
  • Evaluate performance, optimize models, and ensure reliability, scalability, and cost-efficiency of AI systems.
  • Stay current with advances in machine learning, LLMs, and AI infrastructure, and apply them pragmatically.

Qualifications

  • Bachelor’s or Master’s in Computer Science, AI/ML, or related field; PhD is a plus.
  • Strong software engineering fundamentals (Python preferred) and experience with ML frameworks such as PyTorch or TensorFlow.
  • Experience with one or more of: natural language processing (NLP), large language models (LLMs), information retrieval, graph ML, or time-series forecasting.
  • Understanding of modern MLOps practices: model versioning, deployment, monitoring, and lifecycle management.
  • Comfort working in a fast-paced startup environment with end-to-end ownership.
  • Bonus: experience applying AI in enterprise software or ITSM contexts.

Skills

Required:Machine learning engineering
Nice to have:Natural language processingLLMs / Retrieval augmented generationMLOps

Benefits

  • Build foundational product features for an AI-first enterprise platform
  • The opportunity to take ownership of critical systems that scale to millions of users
  • A culture that values craftsmanship, autonomy, and technical excellence
  • Competitive compensation, equity, and benefits package
  • Work from our Midtown, Manhattan office, where you’ll be side-by-side with the founding team in a supportive, collaborative setting. Our team works on-site five days a week, growing and building together, and the location is easy to reach with plenty of public transportation options.
Last updated Oct 2, 2026. Interested? Apply on the company site.
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About STLabs

STLabs | AI-Native IT Service Management Platform

AI-native IT service management. AI agents resolve tickets instantly, powered by Axiom: a live graph of your people, devices, apps, and access.

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