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Forward Deployed Engineer

STLabs· Forward Deployed Engineer
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NYC, NY$140k - $200kFull-timePosted 3w ago

About the role

STLabs is an AI service management platform. This role involves sitting inside customer environments to deploy and integrate the platform, build production-ready components, and feed learnings back into product.

Responsibilities

  • Deploy STLabs inside enterprise environments, potentially working on-site alongside teammates to map service workflows.
  • Increment on production code — integrations, data pipelines, agent workflows, and internal tooling to bridge the idealisms of our product against the practical reality of your clients.
  • Wire our platform into the systems customers already run: ticketing, identity, device management, knowledge bases, and whatever else lives in their stack.
  • Own a piece of a live deployment from your first month, and a whole one when you're ready.
  • Feed what you learn back into the product. You'll see more of how enterprises actually run their service operations than anyone else at the company.

Qualifications

  • 2–3 years writing software professionally, or a strong engineering degree plus an internship where you shipped something real.
  • Comfortable in Python and TypeScript, or confident you can be by month two.
  • Experience integrating against third-party APIs and working with other people's data — messy, undocumented, and in production.
  • You build things outside of assigned work: a tool, an app, an open-source contribution, something half-finished you still talk about.
  • You want to be in front of customers, not just tolerate it.
  • You stay when the work gets unglamorous, and you can give us a specific example of a time you did.

Skills

Required:Software developmentPythonTypeScriptAPI integration

Benefits

  • Real problems, real impact. Enterprise service management touches thousands of engineers and IT teams every day — and you'll be sitting in the room with the people it touches.
  • High ownership. Low process. You'll ship meaningful work every week and see the impact immediately.
  • Technical depth. Graph databases, LLM orchestration, self-healing integrations, and natural language workflow engines — deployed into real enterprise environments, not a demo.
  • Competitive compensation, equity, and benefits package.
  • On-site collaborative workspace in Midtown, Manhattan, five days a week with the founding team, plus potentially travel to customer sites
Last updated Oct 2, 2026. Interested? Apply on the company site.
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About STLabs

STLabs | AI-Native IT Service Management Platform

AI-native IT service management. AI agents resolve tickets instantly, powered by Axiom: a live graph of your people, devices, apps, and access.

ITPeopleAxiomTicketingWorkflowsSecurityPlatformData
Company profileWebsite

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