Customer Success Manager, Services (US)
Brooklyn, NY$200k - $250kFull-timePosted 3w ago
About the role
Role focused on onboarding, enabling, and expanding services/industrial customers on Whop; owns the customer’s first months and ensures live success, with freedom and entrepreneurial ownership.
Responsibilities
- Onboard new services customers and get them live fast
- Move their payments and billing onto Whop
- Roll out to additional locations for multi-site operators
- Spot accounts at risk early and fix the problem yourself
- Hand healthy, growing accounts to the account team
Qualifications
- Operator background in services, field service, or industrial businesses
- Top performing CSM or onboarding lead in field service, industrial, or payments software
- Experience with owner-operated and family businesses
- Comfortable talking to an owner without a script
Benefits
- Equinox membership
- Lunch & dinner M–F
- Rent stipend within 0.5 mile of the office
- Citi Bike
- Ubers home after 10pm
- Unlimited PTO + health / vision / dental
- Latest MacBook Pro
Last updated Oct 12, 2026. Interested? Apply on the company site.
About Whop
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