Account Manager, Platforms (US)
Brooklyn, NY$300k - $350kFull-timePosted 3w ago
About the role
Account Manager responsible for owning platform and marketplace customers after the sale, driving retention and expansion, and coordinating with product and engineering to close gaps.
Responsibilities
- Manage a book of platform and marketplace customers
- Own retention and expansion. NRR is your number.
- Get your accounts to adopt payments, ads, treasury, cards, and new product offerings
- Work with FDE on integrations and product gaps for your accounts
- Fix problems yourself instead of handing them to support
Qualifications
- Ex-founder or operator background in platforms, marketplaces, or internet businesses
- Top performing AM / CSM who owned retention and expansion for high-touch accounts
- Experience working with technical customers and their eng teams
- Comfortable talking to founders and product / eng leads
Skills
Required:Retention and expansion managementCustomer relationship management
Benefits
- Equinox membership
- Lunch & dinner M–F
- Rent stipend within 0.5 mile of the office
- Citi Bike
- Ubers home after 10pm
- Unlimited PTO + health / vision / dental
- Latest MacBook Pro
Last updated Oct 26, 2026. Interested? Apply on the company site.
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