Order Processing Associate
Xometry· Customer and Partner Care
Lexington, KY$42k - $50kfull-timePosted 2w ago
About the role
Order Processing Coordinator (Specialist) at Xometry in Lexington, KY, focusing on order processing, sales support, and data integrity to ensure excellent customer experience. Shift: 1:30pm EST to 10:00pm EST (10:30am PST to 7:00pm PST).
Responsibilities
- Receive and process sales orders, including determining customer account, part number, pricing, shipping requirements, quality clauses and terms
- Communicate with customers to resolve discrepancies between orders, driving towards a successful outcome for customers
- Navigate multiple websites and systems to research information pertaining to the customer
- Partner with Sales, Accounting, Legal, Quality, and Engineering to remove barriers to customers placing orders
- Execute in a rapidly changing fast paced environment that requires strong teamwork
- Optimize customer experience by serving as one of the main points of contact for requests or questions to purchase orders
Qualifications
- Effective communication and interpersonal skills
- Excellent organization, project management, and time management skills
- Tenacity in overcoming obstacles while maintaining productive and positive working relationships
- Ability to work under pressure to meet deadlines and manage time effectively
- Accuracy in entering information and data to multiple systems
- Previous experience in a relevant position, administrative or customer service setting
- Equivalent of high school diploma or G.E.D. certification
Skills
Required:CommunicationOrganization & time managementData entryProblem solving
Benefits
- Competitive benefits package, including 401(k) match, medical, dental and vision insurance
- Life and disability insurance
- Generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave
- EAP and other wellbeing resources
Last updated Oct 7, 2026. Interested? Apply on the company site.
About Xometry
Where Big Ideas Are Built | Production Parts and Prototypes | Xometry
Xometry is a leader in high-precision production part and prototyping manufacturing on demand. Get instant quotes on CNC machining, 3D printing, sheet metal fabrication, laser cutting, and more.
CNC Machining3D PrintingSheet Metal FabricationLaser CuttingPrototypingInjection MoldingMetal Part ProductionHigh-Volume Metal Production
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