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Product Manager, Documentation Systems

Versapay· Product Management
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Hybrid (Canada)$60/hr - $70/hrContractPosted 2w ago

About the role

Product Manager responsible for owning Versapay's documentation as a product, including in-product Help, implementation guides, support runbooks, and release notes across the platform and embedded ERP applications. Build and maintain the documentation pipeline, establish standards, metrics, and AI-assisted tooling integration.

Responsibilities

  • Own the Documentation Surface: in-product Help, implementation guides, support runbooks, and release notes across our platform and embedded applications.
  • Decide what gets documented, rewritten, or retired.
  • Build an information architecture prioritized by customer search and friction points.
  • Define and own metrics for documentation impact (release-aligned documentation, page freshness, help search failures, support volume).
  • Build the Documentation Pipeline: design an AI-assisted pipeline that drafts docs from sources of truth (tickets, PRs, release artifacts, demos).
  • Develop evaluation processes to catch incorrect content before customers see it.
  • Automate change detection, terminology/style enforcement, screenshot capture, and publishing.
  • Own the toolchain (MadCap Flare today) and publishing repo; decide what to keep, automate, or change.
  • Improve How We Capture Product Knowledge: shift from describing what was set out to ship to documenting what shipped; define done for features (navigation, permissions, configuration, error states, impact).
  • Build terminology and style standards for four ERP surfaces to ensure consistency across concepts.
  • Keep Documentation True: design detection/revalidation for ERP UI changes, establish SLAs, and learn products by using them; write迁 migration guides, error taxonomies, and integration behavior documentation where human input is needed.

Qualifications

  • 5+ years owning an outcome (product management, implementation or solutions consulting, technical program management, support engineering, developer experience, or technical enablement)
  • Demonstrated experience automating your own work (comfortable with Git, command line, and working in a codebase you didn’t author)
  • Practical experience shipping with an LLM, including evaluation and error handling
  • Direct exposure to customers in difficulty (implementation, support escalation, solution consulting, professional services, or training)
  • Ability to learn a complex product without a specification and remember points of confusion
  • Proven ability to influence product managers and engineers you do not manage
  • Comfort saying no and prioritizing in a large surface area

Skills

Required:Product managementAI-assisted documentation pipelineDocumentation governance and standards
Nice to have:MadCap Flare
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Versapay

Accounts receivable automation platform

Versapay’s unified accounts receivable automation platform simplifies the invoice-to-cash process by automating invoicing, facilitating B2B payments, and streamlining cash application with AI.

accounts receivableautomationB2B paymentsinvoice-to-cashAI
Company profileWebsite

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