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Product Manager, Documentation Systems

Versapay· Product Management
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Hybrid (Remote)$50/hr - $60/hrContractPosted 2w ago

About the role

Product Manager responsible for the documentation as a product, including in-product Help, implementation and support knowledge, and the documentation pipeline. Owns the information architecture, documentation surface, and AI-assisted tooling to draft and publish documentation across ERP surfaces and embedded applications.

Responsibilities

  • Own the Documentation Surface: in-product Help, implementation guides, support runbooks, and release notes across platform and embedded applications; decide what gets documented, rewritten, or retired; build information architecture prioritized by customer search and friction points; define and own metrics (documentation shipped with release, page freshness, Help searches with no results, and support volume).
  • Build the Documentation Pipeline: design and build an AI-assisted pipeline that drafts documentation from sources of truth (tickets, PRs, release artifacts, demos); build evaluation to catch incorrect content; automate change detection, terminology/style enforcement, screenshot capture, publishing; own the toolchain (MadCap Flare to repo publishing).
  • Improve How We Capture Product Knowledge: redefine how features are documented to reflect shipped functionality; collaborate with Product and Engineering to define a done criteria capturing navigation, permissions, configuration, error states, and impact; establish terminology and style standards across four ERP surfaces.
  • Keep Documentation True: design detection/revalidation processes for stale docs due to ERP changes; learn products by usage; write required content such as migration guides, error taxonomies, and integration behavior where being wrong costs customers.
  • QualificationsInserting:

Qualifications

  • 5+ years owning an outcome (product management, implementation or solutions consulting, technical program management, support engineering, developer experience, or technical enablement)
  • Demonstrated experience automating your own work; comfortable with Git, command line, and a codebase you did not write; not required to be a software engineer
  • Practical experience shipping with an LLM, including evaluation and error detection
  • Direct exposure to customers in difficulty (implementation, support escalation, solution consulting, professional services, or training)
  • Ability to learn a complex product without a specification and remember what confused you
  • Proven ability to influence product managers and engineers you do not manage
  • Comfort saying no and prioritizing across a large surface

Skills

Required:Product managementAutomation / scriptingLLM tooling / docs with AICustomer-facing / product knowledge captureCross-functional collaboration
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Versapay

Accounts receivable automation platform

Versapay’s unified accounts receivable automation platform simplifies the invoice-to-cash process by automating invoicing, facilitating B2B payments, and streamlining cash application with AI.

accounts receivableautomationB2B paymentsinvoice-to-cashAI
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