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Enterprise Solutions

Vitalize· Customer Experience
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Hybrid (San Francisco HQ), Hybrid (Remote)$160k - $190kFull-timePosted 2w ago

About the role

First Enterprise Solutions hire at Vitalize, responsible for technical solutioning across the customer lifecycle, bridging Growth and Post-Sales, and building scalable, repeatable capabilities to support complex enterprise deployments in healthcare IT environments.

Responsibilities

  • Own technical solutioning across the customer lifecycle. Bridge Growth and Post-Sales so what we sell can be successfully deployed and supported, carrying critical technical context from pre-signature discovery through implementation and post-launch.
  • Solution complex enterprise deals. Partner with Growth to lead technical discovery and deep dives with hospital IT leadership, ensuring architecture, integration requirements, limitations, dependencies, and customer responsibilities are understood before commitments are made. Help solution net-new integrations and technical workflows as our customers' needs evolve.
  • Build technical leverage across Vitalize. Equip Growth, Deployments, Support, and Customer Success with the knowledge, documentation, training, and tools to independently handle increasingly complex technical workflows and customer conversations.
  • Partner with Deployments to drive technical readiness. Establish the standards for technical discovery, integration setup, configuration, testing, and validation. Step into complex deployments where needed while enabling Deployment Strategists to independently own increasingly sophisticated technical workstreams.
  • Become an expert on our enterprise ecosystem. Develop deep expertise across Vitalize's product and architecture as well as the WFM, HRIS, payroll, EHR, and other systems we integrate with. Maintain a clear understanding of what we can support, how, and where limitations exist.
  • Turn customer requirements into product signal. Identify recurring technical requirements and blockers across our pipeline and customer base. Partner with Product and Engineering to determine when the answer is better enablement, a new integration, or a scalable platform capability.

Qualifications

  • Deep experience with ERP, WFM, HRIS, payroll, or adjacent enterprise platforms and understand APIs, data flows, integration architecture, middleware, SSO, and the complexity of connecting mission-critical systems.
  • Proven ability to lead technical solution-ing with enterprise customers, including engaging CIOs, enterprise architects, integration teams, security teams, and HRIS leaders from pre-sales through implementation and escalation.
  • Ability to create leverage so solutions can be repeated by others; know when to involve Engineering and when not; bridge GTM and Post-Sales; translate customer requirements into clear technical problems for Product and Engineering.
  • Health system experience is a major plus (health system IT environments, clinical systems, workforce operations, EHRs, healthcare interoperability).
  • Willingness to travel 40–50% onsite with customers.

Skills

Required:Enterprise systems expertiseTechnical solutioning leadershipGTM to Post-Sales bridging

Benefits

  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Flexible PTO
  • Unlimited travel budget to visit customer sites
  • Bi-annual company off-sites
  • Free meals in-office
  • $5,000 relocation bonus
  • Desk setup reimbursement
  • Commuter benefits
  • Monthly gym/wellness stipend
  • An awesome office in Jackson Square, steps from the water
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Vitalize

The OS for Hospital Operations

Vitalize Care is solving the most pressing operations problems for health systems, starting with optimizing staffing and scheduling. We help hospitals dramatically reduce labor spend, improve operational efficiency, and unburden clinical leaders from hours of work per day. We're partnered with some of the country's most innovative health systems, and are excited to share more details soon!

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