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Brokerage Operations Specialist

Robinhood· International Operations
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Hybrid (London)full-timePosted 2w ago

About the role

UK-based first-line brokerage operations lead role focused on regulatory compliance, operational oversight, and service delivery for Robinhood UK, with in-person work in London at least 3 days/week.

Responsibilities

  • Support the launch, improvement, and scaling of Robinhood UK operations, products, tools, and systems
  • Own first-line oversight of UK brokerage operations, including transaction reporting controls, transfer operations, outsourced service-provider oversight, and operational risk management
  • Ensure all daily operations align with FCA CASS regulations and support the delivery of good customer outcomes under the FCA Consumer Duty
  • Partner with Robinhood teams such as Brokerage Operations, Compliance, Risk, Customer Experience (CX), Finance, Product, Engineering and Vendor Management
  • Oversee and monitor the performance of operational business partners in line with intercompany agreements and SLAs
  • Continuous process efficiency improvement - leveraging AI and data to improve operational processes and reduce operational risk
  • Responsible for maintaining operational Standard Operating Procedures and processes
  • Partner with the Risk & Compliance team (2nd line) to review, implement and operate the required frameworks and controls to support regulatory requirements
  • Lead incident response, root-cause analysis, control remediation, and operational readiness work for new launches and material process changes
  • Foster a culture of professionalism, high ethical standards, personal development, and regulatory compliance and promoting the core values and risk culture

Qualifications

  • Bachelor's degree or equivalent practical experience
  • 6+ years of operational experience specialising in financial services
  • Deep experience with UK brokerage operations, CASS rules, and tax wrappers (including ISA servicing, transfers, reconciliations, and exception handling)
  • Proactively identifying automation opportunities, and using data to prioritise process improvements and control uplift
  • Experience working across large projects with multiple work streams and coordinating cross functional teams
  • Experience managing outsourced operational partners and holding them to SLAs, controls, reconciliations, and service-quality standards
  • Exceptional attention to detail, collaborative mindset and strong problem-solving skills
  • Experience in applying data analysis to solve business problems
  • Excellent written and oral communication skills
  • Open minded, curious, knowledgeable, proactive and not being afraid of asking for help and offering help
  • Self-starter with ability to work independently and coordinate across multiple functional groups
  • Resourceful and adaptive in fast-paced, entrepreneurial environments
  • Chartered Institute for Securities & Investment certifications

Benefits

  • Challenging, high-impact work to grow your career
  • Performance driven compensation with multipliers for outsized impact, bonus programs, and equity ownership
  • Top tier benefits including supplemental health insurance, ancillary insurance, and mental health support programs
  • Access to AI tools and ongoing AI skill-building for all employees
  • Lifestyle wallet for flexible benefits including wellness, childcare, learning, and more
  • Paid time off including company holidays, sick time, paid volunteer time off, parental leave, and more
  • Exceptional office experience with catered meals, events, and comfortable workspaces
  • Monthly commuter stipend
Last updated Oct 7, 2026. Interested? Apply on the company site.

About Robinhood

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