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Technical Support Lead, Trading Operations

Ridgeline· Customer Support
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Hybrid (Dublin)full-timePosted 2w ago

About the role

Hybrid front-office trading support and start-of-day reconciliation role based in Dublin, Ireland. Responsible for real-time support of APAC/EMEA trading, investigation and resolution of urgent trading and data issues, collaboration with engineering, documentation and mentorship to build a scalable, ownership-driven support culture.

Responsibilities

  • Provide real-time support for Ridgeline customers trading in APAC and EMEA markets during U.S. overnight hours
  • Investigate and resolve urgent trading, market data, and integration issues affecting front-office workflows
  • Engage directly with traders, portfolio managers, and compliance teams to troubleshoot trading issues with calm and clarity
  • Deliver start-of-day support by validating reconciliation and ensuring operational readiness for customers
  • Analyze and resolve data issues across custodians, brokers, DTCC, and other third-party sources
  • Collaborate with engineering to improve and scale reconciliation and start-of-day workflows
  • Own customer issues end-to-end, delivering clear communication and effective resolution
  • Contribute to documentation, transparency, and continuous improvement across the support team
  • Mentor peers and help build a strong support culture rooted in ownership and problem-solving

Qualifications

  • 8+ years of experience supporting or implementing trading, portfolio accounting, or reconciliation systems
  • Strong knowledge of investment operations, including trading workflows and market data integration
  • Hands-on experience with FIX, SWIFT, DTCC, CTM or other industry-standard data formats
  • Excellent problem-solving skills in fast-paced, production environments
  • Proven ability to engage with customers professionally and effectively under pressure
  • Comfortable working independently during hours with limited overlap with U.S. teams
  • Strong written and verbal communication skills
  • Curiosity and desire to understand how complex systems and data work together

Skills

Required:Trading operations knowledgeData formatsCommunication
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Ridgeline

Revolutionizing Investment Management

Ridgeline: Revolutionizing Investment Management with a single front-to-back system of record, embedded AI, and automation capabilities.

Investment ManagementAIAutomationPortfolio ManagementTradingComplianceData
Company profileWebsite

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