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Associate Client Solutions Manager

Aleph Holding· Sales
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ColomboFull time - permanentPosted 2w ago

About the role

Client-facing role supporting advertisers and agencies with TikTok advertising solutions, pre- and post-sales activities, and strategic recommendations to grow TikTok ad spend.

Responsibilities

  • Serve as the primary point of contact for advertisers and agencies, building strong and trusted relationships.
  • Develop strategic TikTok advertising recommendations aligned with client objectives and marketing goals.
  • Support the sales team throughout the pre-sales and post-sales process, including media planning, campaign setup, execution, optimization, and reporting.
  • Lead campaign onboarding and ensure successful implementation of TikTok advertising solutions.
  • Deliver regular performance reviews, campaign insights, and actionable recommendations to clients.
  • Educate advertisers and agencies on TikTok products, best practices, industry trends, and emerging platform capabilities.
  • Partner with clients to develop creative-first strategies that leverage TikTok's unique ecosystem and user behavior.
  • Troubleshoot campaign issues and coordinate with internal and TikTok teams to ensure timely resolution.
  • Identify opportunities to grow client investment and increase adoption of TikTok's advertising products.
  • Conduct training sessions, workshops, and presentations for advertisers, agencies, and industry stakeholders.
  • Work closely with Sales, Marketing, Operations, Finance, and TikTok teams to ensure a seamless client experience.
  • Maintain a strong understanding of the Sri Lankan digital advertising landscape and competitive environment.

Qualifications

  • 3–5+ years of experience in digital advertising, media, agency, platform, or client servicing roles.
  • Strong understanding of digital media, social media advertising, and performance marketing principles.
  • Experience managing relationships with advertisers, agencies, or key business stakeholders.
  • Strong presentation, communication, and consultative selling skills.
  • Ability to analyze campaign performance and translate insights into business recommendations.
  • Excellent organizational and project management skills.
  • Ability to manage multiple clients and priorities in a fast-paced environment.
  • Proficiency in Excel, PowerPoint, and reporting tools.
  • Experience with TikTok Ads Manager or similar advertising platforms is preferred.
  • Experience working with leading Sri Lankan brands and media agencies will be an advantage.
  • Bachelor's degree in Marketing, Business, Communications, or a related field.

Skills

Required:Digital advertisingRelationship managementPresentation & communication
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Aleph Holding

Aleph is making digital advertising accessible around the world

A leading global enabler of digital advertising in emerging countries

digital advertisingemerging marketstechnologypaymentssolutions
Company profileWebsite

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