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Pre-Sales Engineer (Kuala Lumpur, Malaysia)

Ajax Systems· Global Business Development: ASEAN Division – Malaysia
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Hybrid (Kuala Lumpur)Full-time, RemotePosted 2w ago

About the role

Pre-Sales Engineer based in Kuala Lumpur, Malaysia, focused on promoting Ajax Systems solutions, supporting sales, and collaborating with distributors and installers within ASEAN. Remote-friendly full-time role.

Responsibilities

  • Promote and introduce product solutions according to customer thesis, technical consultation, and support of key clients.
  • Analyze customer needs in collaboration with the sales department.
  • Support tender submissions and technical proposals
  • Develop system architecture, bill of materials (BOM), and compliance documentation
  • Support proof-of-concept (POC) deployments and system testing
  • Support sales team with follow from leads in our portal.
  • Develop long-term relationships with key partners of the company.
  • Introduce product roadmaps and new features for Ajax Systems distributors, as well as installers.
  • Ensure solutions align with local regulatory requirements
  • Teach technical staff at Ajax Systems distributors and dealers to increase their knowledge of products and technology.
  • Conduct technical seminars, exhibitions, presentations, webinars on the product (for customers and company employees).
  • Act as escalation point for complex technical issues
  • Assist in troubleshooting high-value or strategic projects
  • Support key enterprise deployments when required
  • Test product features and write technical documentation for new products or solutions, and collaborate with the rest of the team.
  • Market research and comparative characteristics of products of the competitors.

Qualifications

  • 2 or more years of experience in a similar role within alarm, video surveillance, access control, and home automation fields.
  • Excellent working knowledge of intrusion and IP CCTV and access control systems.
  • Experience in installing/designing video surveillance, fire, intrusion, or other security systems.
  • Experience in public speaking (as an advantage).
  • Strong communication skills.
  • Strong English skills (verbal and written).
  • Availability to travel for business.

Skills

Required:Product promotion and consultancySystem architecture & BOMPOC deployment support
Nice to have:Tender submissionsPublic speaking

Benefits

  • We Offer:
  • - Opportunity to work in one of the most recognized and innovative security manufacturers.
  • - Opportunity to take on new challenges, advance your career, and make a meaningful impact.
  • - Opportunity to be part of a fast-paced and dynamic environment that encourages creativity, critical thinking, and the exploration of new ideas.
  • - A zero-bullshit culture.
Last updated Oct 21, 2026. Interested? Apply on the company site.
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Ajax alarm system includes everything you need to protect your property | Professional home security system that combines CCTV, fire alarm and automation

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