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Cafe Lead - Full Time

Arc'teryx· Retail Stores – Arc'teryx SoHo
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SoHo, New York$28/hr - $32/hrFull-timePosted 2w ago

About the role

Arc’teryx cafe-retail leadership role leading a team of Product Guides, managing cafe operations, and driving guest experience, sales, and staff development in a fast-paced SoHo store.

Responsibilities

  • Running the overall café-retail experience including supporting with inventory management, communicating with vendors and the Cafe Manager to ensure smooth operations, training of baristas, high-quality drink execution, customer service, cash handling, and cafe maintenance
  • Leading, training, and inspiring team members to provide an exceptional customer experience
  • Delivering authentic customer service, overseeing training in drink and food standards, and providing guidance on point-of-sale operations
  • Ensuring operational efficiency while maintaining a welcoming environment at the cafe
  • Executing and supporting with staff development programs for new hires
  • Elevating the cafe's financial performance by driving sales growth through meticulous food and drink preparation and the delivery of exceptional customer service
  • Ensuring that the cafe and equipment are maintained to allow for a clean and safe environment
  • Placing orders with vendors according to guidelines
  • Managing positive relationships with vendors
  • Communicating regularly with Cafe Manager and Store Director regarding sales, staffing, employee performance, and overall operational efficiency
  • Maintaining excellent food quality and customer service
  • Creating a positive and encouraging environment for team members

Qualifications

  • Minimum of 1 year of experience in coffee shop or retail management
  • Excellent communication and leadership skills
  • Strong attention to detail and organizational skills
  • Ability to work in a fast-paced environment
  • Passion for coffee and customer service
  • Deep knowledge of coffee, espresso, and teas (along with the accompanying equipment) is a huge plus
  • Ability to prioritize and manage multiple tasks within tight deadlines
  • Excellent written and verbal communication skills
  • Proactive in identifying root causes of issues and developing solutions
  • Flexibility and adaptability in ambiguity
  • Balance of autonomy and collaboration
  • Inspiration of breakthrough thinking and continuous improvement
  • Commitment to finding the best solutions and passion for getting outside

Skills

Required:LeadershipCommunicationOperations ManagementCustomer Service

Benefits

  • Competitive hourly pay: $28.10 - $32.20 per hour
  • On-site role at Arc’teryx SoHo
  • Inclusive workplace culture
  • Opportunities for advancement within store leadership
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Arc'teryx

Outdoor Clothing, Technical Outerwear, & Accessories | Arc'teryx United States

Arc'teryx is a high performance outdoor equipment company known for leading innovations in climbing, skiing and alpine technologies

outdoorclothingouterwearaccessoriesskiingclimbingalpine
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