Retail Training and Communications Coordinator (Bilingual), Operational Solutions
Arc'teryx· Commercial – Retail Operational Solutions
Hybrid (North Vancouver, BC)CA$71k - CA$93kFull-timePosted 2w ago
About the role
Coordinate and support NAM Retail Training and Communications across the store network, acting as the hub between Training & Communications and store operations to ensure programs and learning events are organized, on schedule, and effectively delivered.
Responsibilities
- Partnering with Training & Communications Program Managers to gather information, track action items, and ensure alignment on projects and programs, both initiative and cyclical
- Supporting the coordination and delivery of NAM Retail Training initiatives, including core and cyclical training programs
- Coordinating NAM Retail Communications, ensuring stores receive clear, accurate, and timely information
- Supporting the planning and logistics of training and learning events, including timelines, milestones, and on-the-ground coordination
- Maintaining accurate data set for the NAM Retail Training & Communications team’s day-to-day programs and initiatives
- Partnering with the Senior Manager, Retail Training and Communications – NAM and cross-functional stakeholders to gather information, track action items, and ensure alignment on projects
- Supporting the development and improvement of processes to keep pace with a high growth organization
- Supporting the rollout of new retail programs, systems, and operating procedures
- Identifying opportunities to streamline processes and reduce operational complexity for stores
- Partnering on initiatives supporting business growth, and evolving retail operating models
- Contributing to continuous improvement projects that improve the store experience and operational effectiveness
Qualifications
- Fluent in English and French (spoken and written)
- Degree or post-secondary education in business, communications, education, or a related field, or equivalent experience
- 2+ years of experience in coordination, communications, or project coordination
- 2+ years of experience working in a retail environment
- Exceptional organizational skills with attention to detail and accuracy
- Customer-service oriented mindset with approachable demeanor
- Excellent interpersonal and communication skills with ability to build relationships across all levels of the organization
- Ability to multi-task, meet deadlines, and manage priorities in a fast-paced environment
- Strong project coordination skills with comfort tracking timelines, tasks, and deliverables
- Experience planning or supporting learning events (logistics, lead-up, milestones) is a strong asset
- Experience working within a communications or training function is a strong asset
- Proficiency in Excel, PowerPoint, Word, Smartsheet; experience with Zipline or similar employee communication platforms is a strong asset
- Flexible and adaptable when faced with ambiguity
- Passion for work and for outdoor living
Skills
Required:Bilingual communication (English & French)Project coordinationStakeholder management
Nice to have:Event logistics
Benefits
- Health & wellbeing - Extended health, dental, vision, mental health support, fertility benefits, gender-affirming care, 24/7 EAP
- Financial wellbeing - RRSP matching, eligibility for Annual Incentive Plan, access to Employee Stock Purchase Program (ESPP) where applicable
- Time & flexibility - Paid time off, wellness time, No Wasted Day program
- Family support - Parental leave top-up and nesting period for new parents
- Growth, community & gear - Professional development opportunities, Arc'teryx Academies, Employee Belonging Councils, employee discounts and Pro Deals
- *Eligibility for certain programs may vary by role.*
Last updated Oct 21, 2026. Interested? Apply on the company site.
About Arc'teryx
Outdoor Clothing, Technical Outerwear, & Accessories | Arc'teryx United States
Arc'teryx is a high performance outdoor equipment company known for leading innovations in climbing, skiing and alpine technologies
outdoorclothingouterwearaccessoriesskiingclimbingalpine
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