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Account Manager (AM) – Compute

Megaport· GTM Transformation – Compute - Account Management
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Hybrid (Remote)Full-time - PermanentPosted 2w ago

About the role

Account Manager to support Megaport’s Pod Model, bridging signed deals and customer success across global deployments in a remote-friendly, fast-paced cloud infrastructure environment.

Responsibilities

  • Unblock Sales: They handle the "paperwork and chores" so the Sales team can focus 100% on closing new deals.
  • Faster Delivery: They push the internal buttons to make sure customers get their servers turned on quickly, not weeks later.
  • Zero Billing Drama: They fix invoice and payment issues before they become big headaches for the customer.
  • Spot Easy Upgrades: Since they are close to the customer, they’ll notice when someone needs a bigger plan and flag the win.
  • Order in the House: They keep our systems (CRM/Billing) clean so we actually know what’s happening as we scale.
  • Sales Enablement: Act as the operational right hand for Sales Executives, managing quotes, pricing, and account updates to keep the sales cycle moving.
  • Account Growth: Proactively identify expansion opportunities and suggest additional capacity or services that add tangible value to the customer’s infrastructure.
  • Operational Coordination
  • Project Orchestration: Coordinate server provisioning, migrations, and upgrades by working closely with internal technical teams to ensure perfect execution.
  • Delivery Excellence: Track all deployments from start to finish, ensuring internal systems (CRM, tickets) stay accurate, and customers are notified of completion.
  • Revenue Operations: Configure billing plans (hourly, monthly, or annual) and serve as the first point of contact for invoice queries or plan adjustments.
  • Lifecycle Management: Handle account maintenance, including credits and cancellations, ensuring all changes follow company guidelines and maintain data integrity.
  • The Pod Engine: Operate as a central figure in our "POD" model, collaborating daily with Sales, Solution Architects, and Ops to streamline the customer journey.
  • Continuous Improvement: Follow established processes while contributing fresh ideas to help us scale more efficiently.
  • Technical Mastery: Actively build your knowledge of cloud infrastructure, bare metal, and global networking services.

Qualifications

  • Effective Communicator: Engage with customers and translate internal operations into clear updates.
  • Meticulous Organizer: Detail-oriented with a structured approach to keep systems accurate.
  • Curiosity about how technology works and willingness to dive into cloud infrastructure concepts.
  • Adaptable: Thrive in fast-paced, global environments and manage multiple priorities.
  • Relevant Experience: Background in Customer Success, Account Management, or Sales Support is advantageous.
  • Tech Industry Exposure: Prior experience at a cloud, hosting, or SaaS company.
  • Tool Proficiency: Experience with CRMs (e.g., Salesforce or HubSpot), ticketing systems, or complex billing platforms.
  • Technical Foundations: Basic understanding of servers, cloud environments, or networking; training available.

Skills

Required:CRM managementBilling and invoicing troubleshootingCross-functional coordination

Benefits

  • Flexible working environment – remote-first culture with coworking options
  • Generous leave plans – parental leave, birthday leave, and purchased annual leave program
  • Health and wellness support – wellness allowance and wellbeing initiatives
  • Comprehensive learning support – study and training allowance plus paid study leave
  • Creative, modern workspaces – access to coworking spaces via WeWork membership for remote workers
  • Motivated, inclusive team – collaborate with industry experts and fresh talent
  • Recognition programs – Legend and Kudos awards
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Megaport

Network as a Service, Data Center and Cloud Connectivity.

Megaport offers scalable bandwidth for public and private cloud connections, metro ethernet, Data Centre backhaul, and Internet Exchange Services.

Network as a ServiceData CenterCloud Connectivity
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