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Customer Success Manager

Numeral· Customer Success
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Hybrid (Salt Lake City)Full-timePosted 2w ago

About the role

Customer Success Manager responsible for owning relationships with high-value clients, driving retention and growth, and shaping the CS playbook in Numeral’s founding CS team.

Responsibilities

  • Own a portfolio of strategic accounts: Be the go-to partner for high-value clients and ensure measurable value from Numeral's platform and services.
  • Deliver a proactive client experience: Conduct regular check-ins, business reviews, and account plans to keep clients engaged and successful.
  • Drive retention and growth: Own client health, renewals, churn, and identify expansion opportunities in collaboration with Sales.
  • Be the voice of the customer: Share client feedback with Product, Engineering, Tax Operations, and GTM to influence roadmap and improve end-to-end experience.
  • Help build the playbook: Collaborate with the CS Lead to test and refine health scoring, onboarding handoffs, and success playbooks.
  • Work smarter with automation: Use AI to identify automation opportunities to focus more on strategic client work.

Qualifications

  • Client-facing experience: experience in customer success, account management, consulting, or similar, ideally with a large portfolio of accounts.
  • High ownership: treat accounts as own business, take initiative.
  • Consultative problem-solver: ability to analyze a client’s business and drive solutions.
  • Commercial instincts: comfortable discussing value, renewals, and expansion; understanding how health links to revenue.
  • Organized and prioritized: able to juggle many accounts and focus where it matters most.
  • Strong communicator: build credibility with finance/executive stakeholders and collaborate with technical/operational teams.
  • AI Fluency: enthusiasm for using AI and automation to work more efficiently.

Benefits

  • Competitive salary and equity - direct shared success
  • Full medical, dental, and vision coverage
  • Wellness perks like Headspace and Peloton One App
  • 401(k) for long-term financial security
  • Lunch and snacks in the office
  • Regular team offsites and company events
  • Culture built on ownership where your work matters and is seen by others
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Numeral

SaaS & Ecommerce sales tax on autopilot.

Numeral handles all aspects of sales tax from registration to remittance for SaaS and e-commerce stores. We offer complete, white-glove service end to end.

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