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Trust & Safety Manager, Policy & Risk Insights

Kindred· Operations
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Remote$135k - $165kFull-timePosted 2w ago

About the role

Analytical Trust & Safety role focused on turning signals into policy and risk insights. Own policies, standards, and QA while building risk intelligence to guide product and enforcement decisions, with a close partnership on marketplace integrity, fraud, and abuse. Remote-friendly role spanning policy governance and risk insights.

Responsibilities

  • Own Trust & Safety and integrity policies, including creation, iteration, versioning, and deprecation
  • Develop policy for emerging risks, informed by incident trends, regulatory developments, and industry practice
  • Define enforcement standards and decision frameworks that operations teams can apply consistently and confidently
  • Help shape and, over time, own our appeals framework as it takes form, using appeal outcomes as a signal of policy clarity and enforcement accuracy
  • Ensure policies are internally consistent, aligned with Terms of Service, and regularly reviewed against real-world incidents
  • Maintain a clear policy change log and governance process, documenting what changed, why, and how decisions were made
  • Co-own QA and calibration processes with Operations Enablement, and partner with them to ensure policy changes translate into training, workflows, and tooling
  • Own trend analysis and regular risk reporting across incidents, reports, enforcement actions, and appeals, surfacing what's changing, why, and what to do about it
  • Monitor and develop member and vendor risk signals, and partner with cross-functional teams to define, validate, and refine them over time
  • Identify emerging harms early and size their potential impact before they scale
  • Lead root-cause analysis on significant incidents and recurring issues, closing the loop from finding to system change
  • Deliver clear, data-backed recommendations to Product, Policy, and Operations, and track whether they're adopted and effective
  • Translate complex risk findings into crisp narratives for leadership
  • Contribute to fraud and abuse detection through pattern and link analysis
  • Investigate referral and promo abuse and suspicious booking behavior
  • Partner with Product and Policy on mitigations that address root causes, not just individual cases

Qualifications

  • 8+ years of experience in Trust & Safety, Risk, Integrity, Fraud, or Platform Governance
  • A track record of risk or trend analysis that changed product, policy, or operational decisions
  • Comfort working directly with data to find trends and build reporting (SQL or similar strongly preferred)
  • Experience owning or evolving T&S policies, enforcement standards, appeals, or QA/audit programs in a live enforcement environment
  • Experience with fraud, abuse, or platform misuse
  • Excellent written and verbal communication, including the ability to turn complex analysis into clear recommendations for executives
  • High judgment, comfort with ambiguity, and the ability to make principled tradeoffs

Skills

Required:Policy development and governanceRisk analysis and reportingData analysis and SQL
Nice to have:Policy QA / calibration

Benefits

  • Competitive cash compensation and equity
  • Comprehensive health benefits
  • Flexible time off, plus 12 paid holidays per year
  • 21 credits per year to stay in Kindred homes
  • $4,000 annual travel stipend to help offset travel-related costs
  • Remote-first and remote-flexible work environment, with opportunities to work from anywhere and gather in person, including at Kindred HQ in San Francisco
  • Regular team and company offsites
  • A vibrant, inclusive, and highly skilled team that ferociously protects team chemistry
  • A culture of high standards, feedback, and continual growth
Last updated Oct 8, 2026. Interested? Apply on the company site.

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