← All roles

Support Specialist, Contract

Handshake· Global Support
Apply on company site
RemoteContractPosted 2w ago

About the role

Contract Support Specialist role focusing on technical enterprise support for Handshake customers, with activities across email, phone, and video consultations. 6-month contract with potential extension or conversion based on fit and company needs.

Responsibilities

  • Contribute 40 hours per week during business hours (Monday–Friday).
  • Provide email and phone support to Handshake customers via internal ticketing systems.
  • Resolve questions, bugs, feedback, and inquiries (approximately 20–30 email tickets and 10 phone calls per day).
  • Attend team meetings (1–3 per week).
  • Complete administrative tasks (emails, daily announcements, training).
  • Troubleshoot and handle highly technical issues, including custom reports and workflows, with tailored responses and relationship-building.
  • Use demo environments, troubleshooting tools, help center, and internal documentation to find quality answers for users.
  • Maintain excellence in response and resolution times, queue balance, and customer experience quality.
  • Flex across support queues (Trust and Safety, Handshake AI) as needed.
  • Serve as both support specialist and consultant for Handshake platform users, coordinating with Customer Support, Customer Success, Product, and Engineering.

Qualifications

  • Location: Remote from AZ, DC, CA, CO, CT, FL, GA, ID, IL, IN, MA, MD, ME, MI, MN, NC, NM, NV, NJ, NY, OR, PA, SD, TN, TX, VA, WA, or WI.
  • Ability to learn technical tools quickly.
  • Resilience to change and ambiguity.
  • Strong teamwork and collaboration across teams.
  • Excellent verbal and written communication; ability to explain complex topics simply.
  • Results-oriented with accountability for ticket metrics and quality.
  • Passion for helping people build their careers.
  • Empathy for users and cross-functional partners.
  • Critical thinking and attention to detail; ability to troubleshoot with limited information.
  • Curiosity and willingness to research with third-party tools; openness to AI assistance.
  • Growth mindset and inclusivity.
  • Ability to provide a regular schedule from the U.S. and not a current student.

Skills

Required:Technical troubleshootingCommunicationCustomer relationship management

Benefits

  • Remote work
  • Contract engagement with potential conversion
  • Exposure to enterprise SaaS and AI-enabled workflows
Last updated Oct 8, 2026. Interested? Apply on the company site.
Handshake logo

About Handshake

Careers start here

The better career platform for Gen Z changing how, where, and why the next generation of talent builds their career.

educationcareer platformtalent acquisitionstudent engagement
Company profileWebsite

More open roles at Handshake