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Customer On-Site - Hanover, MD

Traba· Field Operator
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Columbia, MD$30/hr - $34/hrFull-timePosted 2w ago

About the role

Customer On-Site role serving as the main point of contact between Traba's workforce and the client's on-site leadership at a manufacturing facility in Hanover, MD. Responsible for interviewing and orienting candidates, recruiting skilled tradespeople, supporting workers day-to-day, and maintaining clear communication between workers, site leadership, and Traba operations.

Responsibilities

  • Candidate Interviews & Assessments: Conduct interviews and administer basic arithmetic tests for skilled roles, including Assemblers, Wirers, Fabrication Operators, Material Handlers, and Welders.
  • Walkthroughs & Orientation: Lead facility walkthroughs with candidates and run orientations for new hires. Oversee worker vetting and onboarding end-to-end.
  • Skilled-Trade Recruiting: Recruit at the grassroots level through local trade organizations and community partners to source candidates for specialized roles.
  • Client Relationship Management: Serve as the primary relationship owner with site leadership. Manage communication with the business on open job reqs and worker matters.
  • Worker Support & Performance: Help workers with clock-in/out and time issues, pay questions, and performance feedback. Escalate issues to internal teams as needed.
  • Feedback & Continuous Improvement: Collect worker feedback and report findings to the client to improve the program.
  • Communication & Reporting: Act as the bridge between the client site, Traba Ops, and Worker Support teams, and communicate key updates, attendance issues, and staffing changes clearly and professionally.
  • Issue Resolution: Spot worker performance concerns or site challenges early and work to resolve them. Handle incident management and escalations.
  • Account Growth: Identify and drive expansion opportunities within the account.

Qualifications

  • High School Diploma or equivalent required; Associate's or Bachelor's degree preferred.

Skills

Required:Interpersonal communicationCandidate interviewingOnboarding & orientation

Benefits

  • Competitive hourly base pay plus performance-based incentives tied to attendance, shift completion, and overall account health.
Last updated Oct 8, 2026. Interested? Apply on the company site.

About Traba

Labor That Works.

Traba is the leading platform for hourly work. We connect workers to open shifts at warehouses and distribution centers.

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