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Manager, Solutions Engineering

Factory· GTM
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San Francisco, CAFull-timePosted 2w ago

About the role

Factory is hiring a Solutions Engineering Manager to build the Mid-Market Solutions Engineering team. This hands-on leadership role combines sales, product, and engineering to own the technical win and production outcomes for mid-market accounts, from discovery through post-sale adoption and expansion.

Responsibilities

  • Build the Mid-Market Solutions Engineering team: define the hiring profile, recruit and close the founding Solutions Engineers, and grow the team with the Mid-Market pipeline
  • Design and iterate the team's operating playbook across the full lifecycle: discovery, pilot scoping, success metrics, security and compliance reviews, production rollout, and ongoing adoption and expansion
  • Own the team's technical win rate, time-to-technical-win, pilot-to-production conversion, and post-sales adoption and expansion; report them to GTM leadership and use them to coach the team
  • Partner with Sales leadership and Account Executives to run high-quality technical discovery, demos, and proofs of concept that tie directly to customer outcomes
  • Carry accounts directly while the team ramps, and serve as the escalation point for complex evaluations, at-risk deployments, and high-stakes mid-market deals, including CTO, VP Engineering, and Security stakeholders
  • Onboard, coach, and develop Solutions Engineers; set clear expectations, career paths, and performance standards, and shorten ramp time with structured enablement
  • Act as the voice of the field internally, feeding customer and prospect insight back to Product and Engineering

Qualifications

  • 2+ years leading Solutions Engineering, Field Engineering, Solutions Architecture, or customer engineering teams in enterprise software, spanning pre-sales and post-sales, including at least one team you built or scaled from a small starting point
  • A strong hiring track record: you know how to source, assess, and close senior technical customer-facing talent
  • A strong technical foundation and fluency in modern software development workflows, developer tooling, CI/CD, and AI coding tools
  • Proven ability to partner with Sales while protecting technical integrity and customer trust
  • Comfort in high-pressure, customer-facing environments; you can take over a stalled evaluation or a struggling deployment and move it forward
  • Operational discipline: you track technical win rates and pilot outcomes and run a team on the numbers, not on anecdotes
  • Executive presence and clear communication with developers, architects, and CTOs alike
  • A builder mindset: you thrive in a fast-moving startup and create structure where little exists

Skills

Required:Solutions Engineering leadershipTechnical pre-sales fluency
Last updated Oct 8, 2026. Interested? Apply on the company site.
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