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Senior Delivery Manager

Endgame Systems, LLC· Services
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Remote$113k - $160kfull-timePosted 2w ago

About the role

Elastic's Professional Services Senior Delivery Manager handles project delivery for billable Elastic services, leading customer-facing engagements, attaining revenue targets, and ensuring high customer satisfaction across a global client base including government, enterprise, and nonprofit sectors.

Responsibilities

  • Complete Elastic training and become an expert in our Outcome Based Delivery Methodology and practices
  • Engagement Execution from start to finish while identifying and mitigating risk, status reporting, and operations
  • Maintain high standards for engagement documentation and status reporting, ensuring consistent translation from SOW to delivery execution
  • Highly collaborative with Services sellers, architects, consultants, third-party partners, and customers
  • Contribute to enhancing our delivery methodology, services practice, and industry Point of Views
  • Become a key collaborator in your accounts renewal and add-on process through continuous collaboration with the Customer Success Group and Account Executives. Discovering lessons learned and looping them back into our internal standard processes.
  • Ability to lead a portfolio with multiple customers and engagements varying in size at one time by time management, strong prioritization, and setting customer expectations

Qualifications

  • 10+ years of consulting engagement delivery leadership experience
  • Ability with establishing and leading high growth practices
  • Engagement Planning - technical understanding, strategic mentality, translating Elastic vision into a tangible project plan
  • Experience in completing projects from beginning to end with a strong prioritization and time management POV
  • Good Change Management skills
  • Track record of improving high pressure or at-risk accounts when necessary
  • Mentor and provide guidance to junior Delivery Managers, while driving adoption of process improvement across the team
  • Highly collaborative and excels in a complex, matrixed environment
  • Professional Services Automation (PSA) experience
  • Bachelor's degree in information technology or computer science or equivalent experience
  • PMP/Scrum master certifications preferred
  • Ability to thrive in a fast-paced, unpredictable environment
  • Active security clearance preferred (or ability to obtain one)
  • Leadership Skills: PASSION; BEGINNERS MIND; INSPIRING LEADER; URGENCY; TEAM PLAYER; TRUST; ADAPTABLE

Skills

Required:Delivery leadershipEngagement planningChange management

Benefits

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving - We match up to $1500 (or local currency equivalent)
  • Up to 40 hours each year to use toward volunteer projects you love
  • Embracing parenthood with minimum of 16 weeks of parental leave
Last updated Oct 8, 2026. Interested? Apply on the company site.
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About Endgame Systems, LLC

Services for Elastic Software and Cloud Customers in the US Government

Endgame Systems, LLC provides consulting services related to Elastic technology to Government agencies with heightened security needs.

consultingElastic technologygovernment
Company profileWebsite

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