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Public Sector, Customer Architect - Fed Civ

Endgame Systems, LLC· Customer Architect
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Hybrid (Washington DC Metro area)$107.5k - $169k + bonusFull-timePosted 4d ago

About the role

Public Sector Customer Architect role focused on Observability, Cybersecurity, and Enterprise Search within government-related engagements. Responsible for onboarding, adoption, alignment of Elastic solutions to customer objectives, and driving ARR growth.

Responsibilities

  • Collaborate closely with the account team (Account Executive and Solutions Architect) to provide ongoing technical coverage and support.
  • Define the technical success plan for each customer outlining optimal use of Elastic solutions to achieve business objectives.
  • Ensure successful technical customer journey from onboarding to adoption while driving consumption of Elastic solutions.
  • Articulate the value proposition of Elastic solutions and align them with customer goals.
  • Identify and eliminate technical frictions to promote smooth adoption and implementation of Elastic solutions.
  • Liaise between customers and support to optimize resolution experience and adoption curve.
  • Collaborate with Service Team as a hands-on technical expert to deliver personalized, frictionless solutions.
  • Develop understanding of customer business needs and translate into technical requirements for Elastic solutions.
  • Find opportunities for expansion and enable the account team to grow ARR.
  • Cultivate ongoing customer relationships to maximize utilization and drive ARR.
  • Review and assess customer consumption and proactively suggest upgrades and enhancements.

Qualifications

  • Bachelor's degree in Computer Science, Engineering, Information Systems, or related field (highly preferred).
  • Location: Washington DC Metro area
  • Proven experience in a similar role (Solutions Architect, Technical Consultant, or Pre-sales Engineer) with hands-on Elastic solutions or equivalent technologies.
  • Experience with one or more Elastic solutions (Observability, Security, Enterprise Search) or Elastic stack (Elasticsearch, Logstash, Kibana) and aligning them with business objectives is a plus.
  • Excellent communication and presentation skills.
  • Strong interpersonal skills and ability to build relationships with customers and stakeholders.
  • Proven problem-solving skills with track record of delivering innovative solutions.
  • Ability to manage multiple projects simultaneously and meet deadlines.
  • Willingness to travel 25%.

Skills

Required:Technical advisory and customer alignment
Nice to have:Elastic ObservabilityElastic Security

Benefits

  • Stock program eligibility
  • Company-matched 401k with dollar-for-dollar matching up to 6%
  • Holistic benefits package focused on employee well-being
  • Competitive pay based on work performed
  • Health coverage for employee and family
  • Flexible locations and schedules
  • Generous vacation days
  • Charitable giving matched up to $1500
  • Up to 40 hours/year toward volunteer projects
  • Parental leave (minimum 16 weeks)
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Endgame Systems, LLC

Services for Elastic Software and Cloud Customers in the US Government

Endgame Systems, LLC provides consulting services related to Elastic technology to Government agencies with heightened security needs.

consultingElastic technologygovernment
Company profileWebsite

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