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Senior Software Engineer - Incident Insights & Readiness

Datadog
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Hybrid (Boston, MA / New York, NY)$192k - $240kFull-timePosted 2w ago

About the role

Senior Software Engineer role on the Incident Insights & Readiness SRE team at Datadog, focused on improving on-call experience, incident response processes, post-mortems, and cross-functional reliability initiatives for Datadog’s engineering teams in a hybrid work environment.

Responsibilities

  • Own and improve the on-call experience for the company by establishing best practices and building platforms to support on-call rotations and compensation.
  • Define how we respond to incidents, lead the design and implementation of software to streamline the process, and collaborate with product teams to improve incident response across Datadog.
  • Contribute to the post-mortem process for the company, collaborating with teams on writing them, and identifying opportunities to reduce friction and enhance learning value for the organization. Our team also runs a weekly postmortem reading group.
  • Support various teams in facilitating incident reviews that emphasize learning and blamelessness. Help them share their learnings across the organization to improve the resilience of our people.
  • Provide technical leadership and day-to-day coaching to team members, accelerating their growth through design reviews, collaborative problem-solving and operational excellence best practices.
  • Train our on-callers in incident and post-mortem processes, sharing expertise in incident management best practices. This involves both introducing newcomers to on-call responsibilities and refreshing the knowledge of existing engineers.
  • Lead cross-functional initiatives in engineering organizations across Datadog, embedding with teams to understand their challenges and drive lasting improvements to reliability and operational excellence.

Qualifications

  • At least 5 years of experience building software that solves real user problems.
  • Experience designing new features and collaborating on code and technical design reviews. Proficiency in Go and Python, with some TypeScript.
  • Experience building or operating distributed systems, familiarity with Kubernetes, understanding of complex failure modes.
  • Ability to independently own ambiguous technical problems from design through delivery while balancing long-term engineering quality with pragmatic execution.
  • Experience analyzing incidents, identifying systemic risks, and driving engineering improvements informed by operational learnings.
  • Experience participating in on-call rotations and improving incident response processes; incident commander or coordinator experience is a plus.
  • Empathy, collaboration, and communication skills in English to collaborate across teams.
  • Experience mentoring engineers, driving cross-functional initiatives, and influencing technical direction without formal authority.
  • Open to candidates from software engineering, site reliability engineering, production engineering, infrastructure, and related roles.

Skills

Required:GoPythonDistributed systemsKubernetesIncident management
Nice to have:TypeScript

Benefits

  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • Intradepartmental mentor and buddy program
  • Inclusive company culture with Community Guilds (employee resource groups)
  • Access to Inclusion Talks (internal panel discussions)
  • Free, global mental health benefits for employees and dependents aged 6+
  • Competitive global benefits
  • Healthcare, dental, parental planning, mental health benefits, 401(k) plan and match, paid time off, fitness reimbursements, and discounted employee stock purchase plan (varies by country)
Last updated Oct 22, 2026. Interested? Apply on the company site.

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