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Customer Success and Business Development Manager, APAC

Pragma
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Hybrid (Japan or South Korea), RemoteFull timePosted 2w ago

About the role

Customer success-focused role based in Japan or South Korea, responsible for managing APAC game studio relationships, driving product adoption, and identifying expansion opportunities for FirstLook within APAC.

Responsibilities

  • Own relationships with a portfolio of game studios across APAC, with focus on Japan and South Korea.
  • Lead onboarding, product walkthroughs, and success planning, connecting studios' goals to practical next steps and measurable outcomes.
  • Help studios prepare for playtests, alphas, betas, launches, and ongoing player engagement programs.
  • Drive product adoption through regular check-ins, training, and proactive recommendations tailored to each studio.
  • Answer product questions, coordinate troubleshooting, and work with technical teammates to resolve issues and keep customers informed.
  • Monitor customer health, satisfaction, and usage; identify risks and follow through to improve the relationship.
  • Support renewals and account growth by demonstrating value and identifying additional needs to address.
  • Bring clear customer feedback and regional insights to Product, Engineering, and the broader commercial team.
  • Build relationships with game studios, publishers, and relevant partners across APAC through targeted outreach, referrals, and industry events.
  • Qualify opportunities and lead discovery conversations and product demos that connect studio needs to capabilities.
  • Work with the sales team on proposals, pricing discussions, and closing opportunities, ensuring a smooth onboarding transition.
  • Keep account plans, customer notes, opportunities, and next steps current in our CRM.

Qualifications

  • Experience in customer success, account management, partnerships, or business development, ideally serving game studios or selling software to businesses.
  • Track record of building trusted customer relationships and helping customers achieve meaningful outcomes.
  • Comfort with commercial conversations, including renewals, expansion, prospect discovery, and new business opportunities.
  • Based in Japan or South Korea, with understanding of local business practices and ability to support customers across APAC.
  • Professional proficiency in Japanese or Korean, plus English for collaboration with a global team. Proficiency in both Japanese and Korean strongly preferred.
  • Ability to learn a software product deeply, explain it clearly, and collaborate with technical teammates on customer questions.
  • Strong organization, clear written communication, and ability to manage several customers and priorities independently.
  • Proactive problem-solving and follow-through on commitments.

Skills

Required:Customer successRelationship managementCommercial negotiationsProduct adoption and onboardingCommunicationLanguage proficiency (Japanese or Korean)

Benefits

  • Remote work
  • Competitive compensation for the relevant market
  • Benefits vary by country and employment arrangement
Last updated Oct 8, 2026. Interested? Apply on the company site.
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About Pragma

Modern Publishing Tools for Game Studios

Pragma is a set of publishing tools for game studios including FirstLook - the first Player CRM, The Backend Game Engine, and Connect.

publishing toolsgame studiosPlayer CRMBackend Game EngineConnect
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