FirstLook Solutions Architect | Customer Success
Hybrid (Europe or North America)Full timePosted 4d ago
About the role
We are looking for a FirstLook Solutions Architect to work with large studio and publisher partners across North America and Europe. The role combines pre-sale solution design and post-sale account ownership for strategic enterprise accounts, with a focus on custom, white-label, and integrated solutions.
Responsibilities
- Partner with sales on strategic opportunities, leading in-depth demos, technical discovery, and solution design
- Scope and build proposals for custom solutions, including white label playtests, managed creator programs, player acquisition campaigns, and integrations
- Translate studio goals into practical plans with clear deliverables, timelines, and success metrics
- Act as the technical and product expert in deal cycles, answering complex questions and handling objections
- Ensure a smooth handoff from sale to onboarding so nothing gets lost between the deal and delivery
- Own relationships with a portfolio of strategic enterprise studios and publishers
- Lead onboarding, success planning, and regular business reviews tied to measurable outcomes
- Drive expansion through additional licenses, add-ons, and campaigns, and own renewals for your accounts
- Identify opportunities to grow within studios and publishers, working with sales to reach new teams and titles
- Monitor account health and usage, flag risks early, and own the follow-through
- Bring structured customer feedback and product needs to Product and Engineering
- Help shape how we deliver custom solutions as the business grows, turning repeat work into repeatable playbooks
- Support and backstop teammates on strategic accounts, and help support APAC accounts during overlapping hours
- Keep account plans, opportunities, and next steps current in our CRM
Qualifications
- 6+ years in account management, solutions engineering, partnerships, or business development, ideally at a platform or SaaS company serving game studios or publishers
- Track record of managing large, complex accounts and growing them commercially
- Experience designing and selling custom or consultative solutions, not just standard packages
- Experience owning commercial conversations, including proposals, pricing, renewals, and expansion
Skills
Required:Technical fluencyCommunication (written and verbal) in EnglishStrategic account managementSales & deal orchestrationSolution design & pre-sale execution
Last updated Oct 22, 2026. Interested? Apply on the company site.
About Pragma
Modern Publishing Tools for Game Studios
Pragma is a set of publishing tools for game studios including FirstLook - the first Player CRM, The Backend Game Engine, and Connect.
publishing toolsgame studiosPlayer CRMBackend Game EngineConnect
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